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Bringing Civility to Our Public Discourse
Transcript of Bringing Civility to Our Public Discourse
Should I Use?
Competition or Avoidance?
Conflict Management Approaches
Why Engage in Civil Discourse?
Can you find the three conversations?
What about the
24-hour "news" media?
Lou Gieszl and Cheryl Jamison, Esq.
Maryland Judiciary -- Mediation and Conflict Resolution Office
Try Reflective Listening
Maintain eye contact
Repeat back what
the other person says
When possible, use
their exact words
Ask if you got it right
Consider All Your Options
Keep in Touch
Lou Gieszl and Cheryl Jamison