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Vanessa Quiroga Tabordaon 19 October 2012
Transcript of CALIDAD TOTAL
PRODUCTIVIDAD CALIDAD Concepto y Evolucion LA GLOBALIZACION Aspectos DETERMINANTES Optimización de la materia prima, del recurso Humano y Financiero de la empresa. AUTORES Eduard Deming (1989, pp. 1-10)
Joseph M. Juran(1990, pp. 1-15)
Philip B. Crosby (2002, p.1; 1982)
Armand V. Feigenbaum (1961,1986, 1991)
Kaoru Ishikawa (1994, 1986)
Shigeru Mizuno (1989)
John S. Oakland (1993)
Thomas Peters (1988)
Shigeo Shingo (1981)
Genichi Taguchi (1986, 1979) EVOLUCION CALIDAD TOTAL
en la decada de los 80