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Process Communication Model
Jason Colvinon 1 January 2014
Transcript of Process Communication Model
Because PCM gives us effective skills in understanding and communicating to the motivational needs of ever individual.
Process Communication Model
How do we use PCM?
We employ PCM to help leaders lead, and employees work together more productively. Through this model we focus on the how of communication happens, as well as what is said to ensure maximum efficiency.
1972 Dr. Taibi Kahler Discovery
1977 Awarded Eric Byrne Memorial Prize
Astronaut selection and placement at NASA with Dr. Terry McGuire (1959-1996)
1981 Business Management Applications
1987 Applications in Education
2009 PCM for Facilitators and Trainers
Over 850,000 profiles done worldwide
Applications for business, education, communication and marketing, sales, coaching, and leadership development
More than 50 books written or referencing PCM 15 Ph.D. dissertations, 20 published research papers
Taught or researched in 37 colleges and universities worldwide
Psychodemographic tool for President Clinton’s campaigns
Perceptions are like filters, coloring how we see things, how we speak, and how we prefer to communicate.
Each personality has a favorite perception, or doorway, through which they engage most easily
Matching perceptions is the simplest and most powerful way to establish a connection with customers and build trust
Perceptions are the basic building blocks of connection, rapport, and trust. Feeling “heard”, “in sync”, and “on the same page” has much more to do with process than content.
What is PCM?
Process Communication Model, is a language based personality and communication model developed by Dr. Taibi Kahler.
Thoughts : Logic
“I think…” “What options…” “Does that mean…” “Who…” “What…” “When…” “Where…” “…facts” “…information” “data” “time frames”
Opinions : Values
In my opinion…” “We should…” “I believe…” “…respect” “…values” “…admiration” “…commitment” “…dedication” “…trust”
Emotions : Compassion
“I feel…” “I’m comfortable with…” “I care…”
“…happy” “…sad” “I love…” “…close”
Inactions : Imagination
“Need time to reflect…” “Wait for more direction…” “This just came to me…”
“Easy pace…” “Own space…” “Don’t want to rock the boat…” “Not sure…”
Reaction : Humor
“Wow…” “I like” “I don’t like (hate)…” “don’t want…” Awesome! (“fun, slang phrases”)
Actions : Charm
Action verbs. “Bottom line…” “…best shot”
“…make it happen” “Go for it.” “Enough talk….”
Perception: Currency: Prize
Thoughts: Logic: Data & Information
Opinions: Values: Loyalty & Commitment
Emotions: Compassion: Family & Friendships
Inactions: Imagination: Privacy & their own space
Reaction: Humor: Spontaneity & Creativity
Actions: Charm: Self Sufficient & Adaptable