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Bakhatawar Amin Hospital: A case study

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by

Sitara Karim

on 22 February 2014

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Transcript of Bakhatawar Amin Hospital: A case study

Supply Chain of Bakhtawar Amin Hospital: A Case Study
Group Introduction
Sitara Karim MB-11-05
Anam Zahra MB-11-19
Umaid Azhar MB-11-31
Maria Qayyum MB-11-51
M. Imran Aslam MB-11-57
M. Mehboob MB-11-58
Adnan Akhtar MB-11-65

Contents
Introduction of Bakhtawar Amin Hospital
Problems faced by Hospital and Their Remedies
Definition of Supply Chain Management in Context of Bakhtawar Amin Hospital
Supply Chain Structure of Hospital
Conclusion
Introduction of Bakhtawar Amin Hospital
Established in April, 1999
Non-governmental, non-political and non-profit charitable organization
The purpose of this organization is to serve the lower strata of the society through support of affluent class of society.
Board of Trustees includes six major industrialists of Pakistan
140 employees working in the organization including paramedical staff
12 doctors who are providing services to the Trust.
Problems faced by Bakhtawar Amin Hospital
Funds Management
Procurement
Personnel Management
Management of Energy Resources
Transportation Management
Information and technology Management

Funds Management
Board of Trustees used to pay Rs. 3 millions per month after the inauguration of the hospital
After 2-3 years, there had been an increase in the donation from Board of Trustees i.e. Rs. 3.5 millions
Remedies:
Treat the needy patients with the paid patients so that burden of Donors can be reduced.

Placed CCTV cameras on each corner of the hospital.
Hospital brought down the amount of donation from Rs. 3.5 million to Rs. 1 million per month donated by Board of Trustees
Procurement
Procurement includes purchase of medicines, surgical items, stationery items, laboratory solutions for tests, machinery, electrochemical equipments etc
Demand estimation and fulfillment by analyzing usage patterns
Process of Demand Fulfillment
If any item is required by an employee, then demand is referred to the Head of the Department.
HOD send this demand to the Medical Doctor
G.M send this demand to the MIS Department for observing the usage patterns.
If the demand is real one then from hospital’s Store Cell, demand gets fulfilled
If the demand is not genuine then MIS department wait for some days for another request for preventing frauds.
Purchasing Mechanism
For stationery items, surgical accessories (lab coats, towels, gloves etc), and medical items local suppliers are approached i.e. direct purchase from the wholesalers
For special items such as, laboratory machines, electrotherapy equipments, X-ray and ultrasound machines, international suppliers are contacted
International suppliers include companies like Siemens, Phillips, Enraf Nonius etc
Personnel Management
Management of Doctors/Physicians
Management of Hospital Staff/Employees
Management of Doctors/Physicians
Highly specialized doctors were recruited in the hospital who were being paid Rs. 0.3 million per month
Low frequency of patients being treated by these specialized doctors.
Those doctors and physicians were hired who were ready to work at low salaries and most of them were volunteers.
Management of Hospital Staff/Employees
At first there were 12-13 number of employees specifically in the MIS department
Hospital recruited specialized Software and Hardware engineers
Burden reduced at maximum
Now there are total 3 employees who are managing MIS department collaboratively
Management of Energy Resources
Inefficient energy utilization
Tube lights remain switched off in the 2nd floor of the building
Energy consumption is mainly observed at the 1st floor of the building because there is OT Section
Generator used to consume 16 liters of diesel per hour
It get repaired and maintained with the help of specialized technicians
Consumption rate of generator declined from 16 liters to 6 liters per hour
Transportation Management
Hospital has its own transportation system, because its location is far away from the city.
It has two Ambulances and Rickshaws to give pick and drop service in case of emergency
Ambulances give free services in case of emergency while Rickshaw service is available at Rs.100 per side.
Information and Technology Management
Bakhtawar Amin hospital has experienced lot of theft cases, fraud by the employees and manipulation in the patients’ records
To cope with this problem, highly specialized system is working to check each activity of the hospital
Centralized software is operated by the MIS manager which is accessible to him only
MIS manager is responsible for demand estimation, monitoring activities of employees, auditing and cross-checking the records of patients etc
Information and Technology Management
Cont'd
Their servers are available 24/7
For telephone exchange, PTCL is the main supplier of this facility
MIS manager procure machinery items from foreign companies
There is "Procurement Management Committee" which decides the items to be purchased from International Companies
MIS manager is General Secretary of this committee
He is responsible for procurement of machinery items, laboratory items, and electrotherapy equipments
Definition of Supply Chain Management in context of Bakhtawar Amin Hospital
Supply Chain Management is act of managing funds, procurement, personnel, energy resources, transportation, information and technology in an efficient and effective way so that cost is minimized without wastage of resources.
Conclusion
Bakhtawar Amin Hospital is efficiently improving its processes by reducing costs, managing funds effectively, auditing the systems, estimating a right demand and getting it fulfilled at a right time.
There is need to inculcate the complete philosophy of Supply Chain Management in each employee, each doctor, and each physician that how they can use the resources efficiently, preventing delays, frauds and wastage of resources.
Full transcript