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HCI user experience
Transcript of HCI user experience
Tai Chien-I Presentation guideline What is UX
UX vs. Usability
Research - Understanding users
UX Data Collection Methods
Is It Worth It?
Cases of UX in daily life
Conclusion What is UX ? User Experience involve a person's emotions about a particular product, system, or service. user experience highlights the experiential, affectivity, meaningful, and volubility aspects of human-computer interaction and product ownership.
How/Where/When/Why/Who use the product UX vs. Usability Usability: the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.
Some of the standard hints that usability address aspects of user experience e.g. "usability criteria can be used to access aspects of user experience". Unfortunately, the standard does not go further relation between user experience and usability. UX Evaluation UX Design UX design used to explain all aspects of a person’s experience with the system. Cases of UX in daily life Conclusion Thanks for your attention.
Any questions? Questionnaires
Interviews (semi-structured) & (open)
User observation (live)
Diaries UX Data Collection Methods - II UX Data Collection Methods - I Photographs
Other methods Why we need to learn UX? User Experience Design benefits initial product development.
User Experience Design benefits product maintenance & support.
User Experience Design benefits the products users. (Loyalty) Philips Wakeup Light Alarm Clock UX evaluation means investigation.
Not easy to evaluate users because :
1. Context: UX may change when the context changes, even if the system does not change. Context in the UX domain refers to a mix of social context.
2. User: UX is dynamic, as the person experiencing the system is dynamic. This refers to users motivation, mood, preference... when user use the system.
3. System: A user’s perception of the system’s properties naturally influences UX. For example, system’s functionality, aesthetics, designed interactive behaviour.
Link to data collection methods interface graphics industrial design physical interaction manual 21 Swings According to Jim Miller, principle of Marionettes Computing user experience encompasses much more then the traditional user interface issues such as screen design and command structure. Rather than it's a broad collection of user-centric issues that cut through the full extent of a project.
According to the ISO user experience includes all the user's emotions, beliefs, preferences, physical and psychological response and behavior that occur before, during and after use.
The term UX was brought to knowledge by Donald Norman, in mid 1990's. Several developments affected the rise of interest in the user experience such as
Recently advances in mobile, social, and tangible computer technology have moved to human-computer interaction into practically all area of human activity.
And secondly, In website design…. it was impotent to combine the interest of different stakeholder: (marketing, branding, visual, and usability) Alarm Clock “Any fool can make things bigger, more complex, and more violent. It takes a touch of genius-and a lot of courage-to move in the opposite direction.” UX is dynamic.
UX and Usability are relevant, but not same.
UX is the cycle of processes Research, Design and Evaluation.
UX is not a rocket science yet it is important ! References Usability User Experience Design Accessibility Marketing Human Factors Utility HCI Ergonomics System performance Research - understanding users Cycle Arhippainen, L. Tahti, M.(2003)."Empirical Evaluation of User Experience in Two Adaptive Mobile Application Prototypes",Proceedings of the 2nd International Conference on Mobile łdots (January 2003), pp.27-34,http://www.ep.liu.se/ecp/011/007/ecp011007.pdf (Accessed: 25 February 2013)
Bargas-Avila, J., Hornbaek, K. (2011) "Old Wine in New Bottles or Novel Challenges? A Critical Analysis of Empirical Studies of User Experience". pp.2689-2698. (Accessed: 23 February 2013)
Forlizzi, J., Battarbee, K. (2004). "Understanding Experience in Interactive Systems" Conference on Designing Interactive Systems, pp.261-268,http://repository.cmu.edu/cgi/viewcontent.cgi?article=1045&context=hcii (Accessed: 23 February 2013)
Gube, J., “What Is User Experience Design? Overview, Tools And Resources”, smashing magazine,
http://uxdesign.smashingmagazine.com/2010/10/05/what-is-user-experience-design-overview-tools-and-resources/ (accessed: 23 February2013)
HFIvideo. "HFI Animate: The ROI of User Experience with Dr. Susan Weinschenk" (Accessed:22 February 2013)
ISO FDIS 9241-210:2009. Ergonomics of human system interaction - Part 210: Human-centered design for interactive systems (formerly known as 13407). International Organization for Standardization (ISO). jithin dev.
ISO 9241-11:1998, Ergonomics of Human System Interaction: Guidance on usability Galvanic Skin Response Sensor Heart Rate Watch Easy to Use
Meets Business Goals Is It Worth It? Badly Defined Requirements
Stakeholder Politics User-centered design (UCD)
Will UX designer follow UCD?
Focus on user needs and business needs overlap References Norman, D., Miller, J. Henderson, A., “What You See, Some of What's in the Future, And How We Go About Doing It: HI at Apple Computer”. Proceedings of CHI 1995, Denver, Colorado, USA
MP4video. "21 swings" [Online] Available from: <http://vimeo.com/40980676 >(Accessd: 22 February 2013)
Philips. (2011). "Philips 'Make me a morning person' ". [Online] Available from: <http://www.youtube.com/watch?v=YpYmW3JfuYQ> (Accessed:24 February 2013)
Roto, V., Law, E., Vermeeren, A., Hoonhout, J. (2011). "Result from Dagstuhl Seminar on Demarcating User Experience", pp.15-18. http://www.allaboutux.org/files/UX-WhitePaper.pdf (Accessed:24 February 2013)