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Unit 222 - 1.3 Describe relevant test preparation and conclusion activities
Transcript of Unit 222 - 1.3 Describe relevant test preparation and conclusion activities
Know technical information about a range of products, testing procedures and associated activities, equipment to be used and the reasons for the test
1.3 Describe relevant test preparation and conclusion activities
– health and safety legislation and regulations
– need to obtain work permissions
– site access and security
– system or equipment integrity (eg ensuring network service continuity)
– data integrity (eg taking data backups before commencing work)
– resource availability
– level of service allowed by the SLA
– environmental legislation and regulations (eg disposal of materials)
– work sign-off and reporting
– data integrity (eg restoring data backups as necessary).
health and safety legislation and regulations
When testing or working in the workshop you have to obey the rules laid down by your tutors and the environment you are working in. The Workshop has a number of posters dotted around. What are these? Why are they around?
Electrical safety, Slips Trips and Falls.
need to obtain work permissions
Whenever a client comes in to the workshop what is the procedure?
The Client has to fill in a SLA (Service Level Agreement) by filling this document in the client is not only accepting the other legal information, such as data protection and computer misuse act, they are agreeing to you working on thier device.
system or equipment integrity (eg ensuring network service continuity)
When working in a business environment it is key that the computer systems function properly and any issues that happen are resolved quickly as this could cause money to be lost. So ensuring that the equipment integrity is kept through running degramentations and virus and systems checks during non business hours will ensure that the computer it correctly working
data integrity (eg taking data backups before commencing work)
What is the procedure once the client books in their device?
In the SLA it states that a backup will be taken (Where Possible)
This covers the technician working on the computer as if any failure where to happen the data can be used and restored where needed.
This Back-up is only kept for 7 days after the client takes their device away from the workshop, it is then deleted.
level of service allowed
by the SLA
(eg disposal of materials)
work sign-off and reporting
(eg restoring data backups as necessary).
Any testing done on any device requires equipment such as CD's, DVD's and or other physical devices such as Multimeters, theses are stored in a lockable cupboard in the Workshop that is located behind the tutor PC or in some cases in a separate lockable storage room
The SLA in the workshop allows you to work on any potential area of a computer only when signed and agreed with the client. Some work may need to be supervised by a level 3 technician or by the tutor
When working on a computer and equipment is deemed nonfunctional and required disposal, this MUST be done following the correct guidelines, any IT equipment that could contain data should be
destroyed beyond repair, IE Hard drive - This could be scratching the surface of a hard drive disk.
Monitors should be taken to specialists that strip out components that could be recycled and others that require licenses to handle disposed of in the correct manor
Once a job has been completed and tested in fount of the client is is IMPORTANT that the client signs the paper copy of the SLA to agree the work done and that they have now taken receipt of the device.
The Spiceworks system should also be updated and finally the tutor and supervisor notified.
If restoring a machine with a back up a restore point should also be taken as this will enable a role back if required as the integrity of the backup could be a cause of an issue.