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Transcript of Administración Bilingüe
Methodology of Work
Strengths and Opportunities
Using administrative processes
Creating an improvement plan
Propose improvements to dental clinic
To help to keep the population healthy and to improve the quality of life of the sick persons
To be a model in management of dental and medical ambulatory health in Chile
Weaknesses and Threats
Reserva de Evaluación
Tomar turno de espera
Atención en módulos
Toma de Rx
Valorización de Presupuestos
They work with Fonasa
Dental Emergency Service
Many Payment Methods
No train workers
Using technical vocabulary to explain treatments
No equipment maintenance
High cost of dental evaluation
High competition from other dental clinics.
Low interest in oral health.
Free evaluation at other clinics
Do you receive training for the customer?
In what state can you find the electronic equipment that you use for work?
Do you have the instance as a worker to suggest improvements?
Were the customers treated with kindness and called by name?
Do you considerate that signs inside of the center favors to your orientation?
Can you schedule appointment of treatment in call center or on the website?
Finally we conclude that having a proper handling of customer and give them the tools to facilitate their care and comfort,
to get an excellent attention for the customers
- Customer Training
- Patients surveys
by call center