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Enterprise Architecture Overview
Transcript of Enterprise Architecture Overview
What Is It?
Enterprise architecture is an on-going business function that helps an 'enterprise' figure out how to execute the strategies that drive its development
Businesses typically develop Enterprise Architecture because stakeholders have concerns that need Business and I.T. to collaborate in order to address
Enterprise Architecture aims to define & communicate the relationships between the key elements of the rganisation in order to support effective decision making
How it links together......
Objective - a
Objective - b
Objective - c
Objective - d
Library service provision
Tourism service provision
Museum & gallery management
Transport Scheme Management
Road Safety Management
Adult Service Provision
Children & Family Service Provision
Health Advice Provision
Provide Tourist Information Service
Manage Museum Services
Register Library Members
Manage Literature / Media Borrowing
Charge Overdue Customers
Manage Online Services
Provide Information Services
Handle Reservation Requests
Learning & Skills
Health & Care
Manage Customer Records
Made Up Of
There are 2 key perspectives for Enterprise Architecture; Business Architecture &
Identify opportunities to utilise Customer Relationship Management to enrich relationships with customers and increase re-transact rates
Retail product provision
Online product provision
Telephone product provision
Technical support provision
Start with Capabilities...
Define the Business Architecture..
Understand the I.T Architecture..
Design the Future State..
Architects utilised a Capability Model to define what the organisation did and where customers could interact
Who delivers the capability in the organisation?
What does the business do to deliver the capability?
How do we know what good looks like?
What mechanisms are used?
What data is produced, what is it used for?
What are the business requirements?
What solution best addresses the business problem?
What should the organisation continue to do, what can they stop doing?
What does the target operating model look like?
introduce new products & services,
transform product and service delivery channels,
integrate departments and other organisations,
streamline & improve business processes,
ensure & demonstrate compliance
Effective Business Architecture provides a means to:-
develop and implement IS solutions,
rationalise and consolidate IT systems,
refresh infrastructure and technologies
Effective I.T Architecture provides a means to:-
Architects then defined the Business Architecture in these areas to understand:-
I.T Architecture was then used in these areas to understand:-
An organisation wants to manage customer relationships more effectively
They don't understand who their customer's are or why they choose to do business
It is believed that only 1 % of customers re-transact
Effective Business Architecture
Faster, better and cheaper business change
Creates More Demand For
Good Business Architecture
Poor Business Architecture
Lack of Business Architecture
Applications & Technology
Slow and costly business change