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Enterprise Architecture Overview

Overview of a basic approach to EA that can be adopted by organisations wanting to introduce the concept
by

Chris Marsh

on 27 May 2016

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Transcript of Enterprise Architecture Overview

Business Architecture
IT Architecture
What Is It?
Enterprise Architecture
Capability
Organisation
Process
Strategy
Application
Data
Technology
Enterprise architecture is an on-going business function that helps an 'enterprise' figure out how to execute the strategies that drive its development

Businesses typically develop Enterprise Architecture because stakeholders have concerns that need Business and I.T. to collaborate in order to address

Enterprise Architecture aims to define & communicate the relationships between the key elements of the rganisation in order to support effective decision making
People
Strategy
Data
Application
Technology
Operations
How it links together......
Capabilities
Motivations
Company
Strategy
Vision
Marketing
Objectives
Mission
Measures
Ideas
Plans
Key
Performance Indicators
Complaints
> 5%
Staff
Satisfaction
90%
Customer
Satisfaction
60%
Balanced Scorecard
Objective - a
Objective - b
Objective - c
Objective - d
Leisure &
Culture
Library service provision
Tourism service provision
Museum & gallery management
Transport &
Highways
Highways Maintenance
Transport Scheme Management
Road Safety Management
Health &
Wellbeing
Adult Service Provision
Children & Family Service Provision
Health Advice Provision
Provide Library
Services
Provide Tourist Information Service
Manage Museum Services
Business Processes
Register Library Members
Manage Literature / Media Borrowing
Charge Overdue Customers
Manage Online Services
Provide Information Services
Handle Reservation Requests
Sub Processes
Roles
Customer Adviser
People
Wellbeing
Safety
Team A
Team B
Team A
Team B
Families First
Learning & Skills
Health & Care
Organisational Structure
Track
Borrowing
Charge Late
Fees
Manage Customer Records
IT Services
Informs
Fulfilled By
Delivered Using
Made Up Of
Delivered By
Part Of
There are 2 key perspectives for Enterprise Architecture; Business Architecture &
IT Architecture
Practical Example......
Identify opportunities to utilise Customer Relationship Management to enrich relationships with customers and increase re-transact rates
Marketing
Customer profiling
Product design
Campaign management
Fulfillment
Retail product provision
Online product provision
Telephone product provision
Service
Complaints resolution
Technical support provision
Problem management
Objective........
Start with Capabilities...
Define the Business Architecture..
Understand the I.T Architecture..
Design the Future State..
Architects utilised a Capability Model to define what the organisation did and where customers could interact
Who delivers the capability in the organisation?
What does the business do to deliver the capability?
How do we know what good looks like?
Direct Operations
E-commerce
Telesales
Upgrades
Organisational Structure
Assess
Need
Identify
Product
Assess
Eligibility
Process Models
Measurement Systems
Requirements
Data
Application
What mechanisms are used?
What data is produced, what is it used for?
What are the business requirements?
What solution best addresses the business problem?
What should the organisation continue to do, what can they stop doing?
What does the target operating model look like?
Any
Questions?
Benefits........
introduce new products & services,
transform product and service delivery channels,
integrate departments and other organisations,
streamline & improve business processes,
reduce risk,
ensure & demonstrate compliance
Effective Business Architecture provides a means to:-
develop and implement IS solutions,
rationalise and consolidate IT systems,
refresh infrastructure and technologies
Effective I.T Architecture provides a means to:-
Architects then defined the Business Architecture in these areas to understand:-
I.T Architecture was then used in these areas to understand:-
An organisation wants to manage customer relationships more effectively

They don't understand who their customer's are or why they choose to do business

It is believed that only 1 % of customers re-transact
Effective Business Architecture
Faster, better and cheaper business change
Enables
Creates More Demand For
Good Business Architecture
Disengagement
Poor Business Architecture
Leads to
Creates
Reinforces
Lack of Business Architecture
Applications & Technology
Slow and costly business change
Full transcript