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Capstone Presentation -- Did You Get My Email?
Transcript of Capstone Presentation -- Did You Get My Email?
An Intimate Look at Individual Relationships with Work Inboxes
One final thought...
By: Nathaniel Jones
Re: Capstone in Communication
May 18, 2015 at 6:23 PM
Re: Grounds for this Study
Re: What does this mean?
Further Research Needed
1998 - 190
2010 - 110
Avg. Email Sent/Received Per Day
Mobile Use Increases
- Reiss & McNatt, 1998; The Radicati Group; Chui et al., 2012
2014 - 120
2018 - 140*
>> 48% of the avg. workweek
> 28% - managing (roughly 2.5 hrs.)
> 20% - tracking down info/people
More Scary Numbers...
68% before 8 AM
40% after 10 PM
Emergence of "Meta" SaaS Companies
Email Sensitive Corporate Programs
Social Information Processing Theory (SIP)
Social Identity Model of Deindividuation Effects Theory (SIDE)
Adjustments Are Still Needed
Why Do It?
Differences in Individual Management
Research Questions 1 & 2
Still More To Do
What did we learn?
- Walther, 1992
Concerns all methods of CMC
Suggests same results as FtF, but more time intensive due to absence of cues
Social Construction of Technology (SCOT)
- Reicher, Spears and Postmes, 1995
Critical: is the extra time given causing congestion?
Recruitment & Participants
3 - 20s
1 - 30s
1 - 60s
Health, Fine Art, Non-Profit, Mailing, Web Media
4 - Skype
3 - In Person
3 - Via Email
All approx. 1 Hr.
No 2 were alike; open & topical
RQ1: Why is email causing all these issues?
RQ2: What factors lead to differences in perception of email?
Research Questions 3 & 4
RQ3: What are those problems, and what have people done to fix them?
RQ4: What influences chronemic perception/reception differences?
Convenience sampling >>N = 10
Via Email, Phone, or Text
All daily work email users
1 - 20s
2 - 30s
1 - 40s
1 - 60s
Energy, Web Media, Academia, Environmental, Performing Arts,
- Horkheimer, 1937
Both describes and critiques the status quo
Contains drive to challenge and change
Critical: Email in the workplace could be better
CMC is socially lacking
Disguises certain comm characteristics
Leads to "enhancing" others
Triggers social or individual identity
Critical: Why are workers assuming so much?
Through use, we establish and interpret a medium's meaning, purpose, and usefulness
In groups, we share meaning about the technology
Critical: Email is:
Used for too many things
Lacking "closure" or stability
(geez, another theory!?)
Looks at entire work system for teams/org.
Acts as bridge between a user and his/her social reality
Relationships between objective, people, social context, tools used, division of labor, and est. rules
Critical: Email's overuse and instability leads to critical mass and increasing room for problems
last theory -- promise!
- Vygotsky, Leont've, & Rubinstein (n.y.)
- Pinch and Bijker (1992)
53% of email opens; grown 180% - 2011-'14
36% on desktop
19% in a webmail client
Avg. "workday" is now 7:17am - 7:02pm (2012)
...and I'm not a technophobe.
- Mark, Voida, & Cardello, 2012; Hoshimi, 2012
Kalman, Ravid, Raban, & Rafaeli (2006)
>>N=171,303 CMC interactions
>Enron email database
No matter medium, people use and respond within 80% consistency
Tyler & Tang (2003)
N=40 Interviews; nature of email use in large org.
Generally, users desire more context of when and how
We perform via interaction -- Golden Rule!
Value of responsiveness profile
Patterns in Response Times
Walther & Tidwell (1995)
N=160; Tested same task vs. socially-related email in 8 different scenarios, altering timestamps
Time sent, message content, and time replied all effect perception
Talking business during off-hours conveys more dominance
More equality conveyed by social conversation during off-hours
Task>Slow Reply = Less intimacy; Social>Slow Reply = Greater Intimacy
Differences in Timestamp Perception
Mark, Voida, & Cardello (2012)
N=13; Cut off from email for 5 days and hooked up to heart monitors
Less multitasking and longer individual task focus
Stress levels were reduced; interacted more
Stressed, Overloaded, Interrupted
Explore the ever-growing, complex web of anxieties,emotions, confusions, personal management strategies, and communication choices involved with peoples' use of work email.
Despite the significant body of research, watchdog warnings, and backlash efforts, we are still experiencing more problems than necessary
Possibly headed for a far less social future
Portions of previous literature unrepresented
Scope was too broad
Interviews were inconsistent
Roughly 7/10 Completed; no real correlations
100% Multiple devices and checking off-hours
Email more often seen as task than convo
Depends - 40%, Task - 40%, Convo - 20%
Shared motive to keep "To-Do" list from growing leads to frequent interruptions
Divide(s) in perceptions of comm media -- when and why?
Communication channel expectations?
More people should attempt FtF communication more often -- everyone stated their desire and preference for it
More rules for the medium are needed up front
Lack of correlation suggests we are as individual via email as we are FtF
Desire to clear inbox might be leading to development of habit for constantly checking
More expectation rules up front would be helpful
Added client features, such as a color coded system would lessen uncertainties
Thanks for listening!
Overall, 90% want to see reduction in SPAM!
60% desire for more context within messages and better communication
Email is mostly useful when used correctly
Time spent is seen as mostly productive
Levels of Use
No Email for 5 Days
Backlash Efforts for Change
Are we blindly walking into our future?