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CA Nonverbal

CA Nonverbal
by

carmen haynes

on 11 September 2015

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Transcript of CA Nonverbal

NONVERBAL COMMUNICATION
CATEGORIES
FUNCTIONS
Sounds
KINESICS
ENVIRONMENT
REINFORCES
CONTRADICTS
SUBSTITUTES
CHARACTERISTICS
sUBCONSCIOUS
CONTEXTUAL
CULTURAL
AMBIGUOUS
CHARACTERISTICS OF PROFESSIONAL COMMUNICATION
CONFIDENCE
POISE
ASSERTIVENESS
IMMEDIACY
TYPES OF NONVERBALS
VOICE
KINESICS
ENVIRONMENTAL CUES
CHARACTERISTICS OF SOUND
PITCH
VOLUME
TONE
CUES THAT ACCOMPANY SOUNDS
PAUSE /SILENCE
LAUGHTER
VOCALIZATIONS
CHARACTERISTICS OF KINESICS
PERSONAL APPEARANCE
POSTURE
MOVEMENT
FACIAL
CHARACTERISTICS OF ENVIRONMENT
SPATIAL
TERRITORY
TOUCH
TIME
ARTIFACTS
ODOR
DEALING WITH DIFFERENCES
ETHNICITY
GENDER
AGE
Will believe nonverbal over verbal
Confusing
Usually sent & received at this level
Account for circumstances
frown
smile
Read situations
Keep cool
Control self
Confident in self
Doesn't bully or allow it
Doesn't impose will
Uses tact and logic
Gives full attention
Closely tied to emotion
monotone = boring
Learn to laugh at self
Use to promote good will
Control it
Can clutter Speech
Sighs, etc.
1st impression
Can block C
Culture overrides
Classic, Clean, Conservative
Cover tattoos
1 earring = females
0 earrings = males
Take cue from majority
Straight & relaxed
No long, agressive strides
Don't shuffle,or drag feet
Eye contact = honest
Public - 12 to 25 feet
Social - 4 to 12 feet
Personal - 18 to 24 inches
Intimate - up to 18 inches
Respect others'
Maintain yours
Handshakes not hugs
Use reflects priorities
Learn to say "no"
Keep in good repair
Classic, Clean, Conservative
Navy, brown, black, gray = professional
Memory ties
Use sparingly
Consider culture instead
Americans = as equals
Others = females defer
Don't consider it
Full transcript