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Yasmine Beauty & SPA

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by

Sofia moha

on 26 April 2016

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Transcript of Yasmine Beauty & SPA

Yasmine Beauty & SPA
By:
Samia Haimoura
Amal Bouguerch
Khouloud El Jazouli
Meryem Naili
Sofia Mohaouchane
Chaimae Ben Rouyne
Core Services
Hairdressing
Nailcare
Hair Removal
Facial Treatements
Make up
Massages
Information: Brochure
Order Taking: Reservation through Phone
Billing: Done Orally, no invoices
Payment: Cash Only.
Supplementary Services:
Enhancing
Consultation: Customized advice
Hospitality: Hot Coffee and Warm Welcomes.
Waiting Facilities
Safekeeping: Surveillance Camera and Personal lockers.
Exeptions: Personalized Services and a Suggestion Box.
Servicescape
What is a servicescape ? Photo
Supplementary Services:
Facilitating
Ambient Conditions
Analysis of the Service scape
Music: In the Massage Room,
Classical, Instrumental
Concern: Masked by the sound of Hair Dryers
Ambient Conditions:
Scents
Incense at the Entrance
Absent Elsewhere
Lack of Ventilation
(Photo)
Ambient Conditions :
Color and Visuals
Warm colors:Light Browns and Greys
Soft lighting.
Colourful Plants.
Spatial Layout:
Big Enough
Cosy
Unappealing Items displayed in full view of customers
Photo
Functionality:
Items in strategic places
Signs, Symbols
and Artefacts:
None.
Photo qui di doumage
People:
Uniforms
Hygiene Precautions
Always a smile :)
Opportunities for Improvement:
Music
Play through the whole salon
Better adapted to the demographic
Scent:
Lavender
Colour:
Shades of Blue
Space and Function:
More seating arrangements
Hide Cleaning Equipment
Signs, symbols and Artifacts
Entrance Photo
Price List & Sevices offered
Self Service Signs
photo
Photo of lavender
No Smoking and
Smoking areas
People
Employee trainings.
Financial and non financial rewards.
website
Full transcript