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Copy of Copy of JOB SATISFACTION AND ATTITUDE

HOW WORK ATTITUDE AND JOB SATISFACTION INTER-RELATE
by

Ali Abbasov

on 5 October 2015

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Transcript of Copy of Copy of JOB SATISFACTION AND ATTITUDE

JOB SATISFACTION
AND
ATTITUDE

HOW DOES JOB SATISFACTION
INTER-RELATE WITH ATTITUDE

CHANGING YOUR ATTITUDES
Shaping and Changing Employees Attitudes
UNDERSTANDING
EMPLOYEES
ATTITUDES
- is the collection of feelings and beliefs that some people have about their current job

- It is what most employees want from their job

-it is based on attitudes, which in turn are shaped by values and ethics
Job Satisfaction
What is job satisfaction and what are its implications?
Determinants of Job Satisfaction
Five facets of job satisfaction:
The work itself
Quality of supervision
Relationships with co-workers
Promotion opportunities
Pay

1. The Work
Itself
2. Pay
3. Growth & Upward
Mobility
4.Supervision
5.Coworkers
6. Attitude
Towards Work
Collections of feelings, beliefs and thoughts about how to behave that people currently hold about their jobs and organizations

People interpret our attitudes by our behavior

Employees attitudes affect customer attitudes


- Compared to values, attitudes are
more specific
not as long lasting
Work Attitude
SPECIFIC WORK ATTITUDES
- JOB SATISFACTION
- ORGANIZATIONAL COMMITMENT
Theory X
the attitude that employees dislike work and must be closely supervised to get them to do their work
Theory Y
the attitude that employees like to work and do not need to be closely supervised to get them to do their work
Pygmalion Effect
supervisors attitude and expectations of employees and how they treat them largely
determine their parformance
SHAPING & CHANGING EMPLOYEES ATTITUDES
do not harbor
negative thoughts
be aware of
your attitude
keep an
open mind
give employees
feed back
accentuate
positive conditions
provide
consequences
be a positive
role model
Learning objectives:
Contrast the three components of an attitude.
Summarize the relationship between attitude and behavior
Compare and contrast major job attitudes
Define job satisfaction

What are attitudes?
Attitude = Think + Feel + Act

Predisposition to respond in a positive or negative way to
someone or something in one’s environment.

Consists of 3 components

1. cognitive (opinion)
2. affective (feeling)
3. behavioral (intention to behave a certain way)
Cognitive dissonance

A psychologically disturbing state of inconsistency between an individual’s attitudes and his or her behavior.

Cognitive dissonance can be reduced by:

Changing the underlying attitude.
Changing future behavior.
Developing new ways of explaining or rationalizing the inconsistency.

What are attitudes?
Job satisfaction
An attitude that reflects whether individuals feel positively or negatively about their jobs.
Job Involvement
Degree to which individuals are dedicated to their jobs.
Organizational Commitment
Degree of loyalty to the organization.

Withdrawal effects
Dissatisfied workers are absent more frequently, are not engaged in their work (daydreaming, socializing, web surfing), and are more likely to quit.
Employee turnover results in costly corporate impact:
Loss of talent
Replacement cost

What is job satisfaction and what are its implications?
Organizational Citizenship
Behaviors that represent employees’ willingness to go the extra mile in their work.
Advancing organizational interests, positive attitudes and public comments.
Helping behaviors that are unsolicited (volunteering, mentoring).

Relationship between satisfaction and performance – three theories:

Satisfaction causes performance.
Performance causes satisfaction.
Rewards cause satisfaction and performance.

What do you think…
If you won the lotto, would you ever work again?
Full transcript