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Interpersonal Communication

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by

Krystle Lupango

on 4 August 2013

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Transcript of Interpersonal Communication

It is a type of communication that involves two persons, a small group, or a large group.
Types
Dyad Communication
Public Communication
Mass Communication
Small Group Communication
Importance of Interpersonal Communication
Communication Behavioral Style
Basic Steps to Persuasion
Identify and specify your objectives.
Check the acceptability and integrity of your objectives.
Strategize.
List potential arguments of the other party and formulate possible persuasive answers.
Gather evidence.
Rehearse.
Persuasion
Improving Your Persuasive Skills
Establish credibility.
Use a positive and tactful tone.
Appeal to the subject's self-interest.
Tailor your arguments to the listener.
Present strong evidence to support your position and not by just mere opinion.
Use power words.
Use emotional appeal.
Ask the right questions.
Make your presentation clear.
Obtain agreement that the objection has been answered by using the following statements:
Answer the objections appropriately.
Listen.
Avoid words that produce negative response.
Have I answered your question or solved the problems or convinced you? Would you like more information?
Did I satisfy you with the answers that I have raised?
Stages of Interpersonal Relationship
Bonding
Differentiating
Stagnating
Avoiding
instead of continuing to emphasize "we", interactants attempt to reestablish an "I" orientation.
interactants go out of their way to be apart.
Termination
relationship ends.
Circumscribing
quantity and quality of communication between interactants decrease.
happens when circumscribing continues.
Initiating
Integrating
Experimenting
Intensifying
forming immediate and lasting impression which happens in the first 30 seconds.
finding out more about the other person.
assumes that both parties are interested.
two individuals are identified as a pair or couple or as a "package".
commitment has been formally contracted and institutionalized.
OPEN
Relationship - oriented
SELF-CONTAINED
Task - oriented
Fast Pace
Slow Pace
DIRECT
INDIRECT
The Socializer Style
The Relater Style
The Director Style
The Thinker Style
How to be More Effective in Dealing with Others?
How to Relate with. . . ?
Strategies for Six Most Common Interpersonal Communication
Making Introductions
Making Apologies
Making Requests
Asking Questions
Answering Questions
Giving Directions
Full transcript