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Role Of IT in a supply chain
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KRISHNA VARSHINI VANUKURU BMS2019
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Updated Mar 21, 2022
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Chapters
00:00
Chapter 1
00:10
Chapter 2
00:16
Chapter 3
01:21
Chapter 4
01:44
Chapter 5
01:47
Chapter 6
02:07
Chapter 7
02:12
Chapter 8
02:13
Chapter 9
02:15
Chapter 10
02:17
Chapter 11
02:30
Chapter 12
02:32
Chapter 13
02:43
Chapter 14
04:12
Chapter 15
04:23
Chapter 16
04:25
Chapter 17
04:43
Chapter 18
04:44
Chapter 19
04:46
Chapter 20
05:10
Chapter 21
05:12
Chapter 22
05:13
Chapter 23
05:59
Chapter 24
06:01
Chapter 25
06:02
Chapter 26
06:29
Chapter 27
06:31
Chapter 28
06:33
Chapter 29
06:51
Chapter 30
06:53
Chapter 31
06:55
Chapter 32
07:03
Chapter 33
14:48
Chapter 34
14:50
Chapter 35
14:52
Chapter 36
14:53
Chapter 37
Audio Transcript
Auto-generated
00:01 - 00:01
Mm,
00:02 - 00:02
yeah.
00:03 - 00:07
Today I'm going to present to the topic role of 80 in the supply chain.
00:08 - 00:12
Now we are going to understand the role of information in the supply
00:12 - 00:14
chain before understanding the role of
00:14 - 00:16
information technology in the supply chain.
00:17 - 00:21
In a supply train network, we have different drivers, namely suppliers,
00:21 - 00:25
manufacturers, distributors, retailers and consumers.
00:25 - 00:28
Each party collects information from other parties to
00:28 - 00:32
perform effectively and efficiently in a supply chain.
00:32 - 00:37
Manufacturers collect information from the retailers about how many products
00:37 - 00:41
should be delivered or the changes required in the products.
00:41 - 00:43
New developments market.
00:43 - 00:44
Similarly,
00:44 - 00:48
suppliers collect information like how many raw materials are required.
00:48 - 00:52
The delivery of materials, how the delivery should be made, etcetera.
00:52 - 00:56
Retailers collect information from the customers about
00:56 - 00:58
the taste and preferences of the customers,
00:58 - 01:00
the buying behaviour of the customers,
01:00 - 01:03
the buying packed ons changes in this behaviour
01:03 - 01:07
etcetera each and every party tries to collect a lot
01:07 - 01:10
of information from the other parties or the environment.
01:10 - 01:11
Without this information,
01:11 - 01:17
there is no supply chain supply chain purely processes or functions
01:17 - 01:22
on information gathered does information is very crucial in the supply chain
01:23 - 01:27
information forms the basis or provides the foundation
01:27 - 01:30
on which the suppression managers take the decisions.
01:30 - 01:33
Information serves as a clue that allows the supply
01:33 - 01:37
chain drivers to work together and create an integrated,
01:37 - 01:39
coordinated supply chain.
01:40 - 01:44
Now that we have to understand why the information is so crucial and supply chain
01:45 - 01:49
now, we understand the role of a day in the supply chain.
01:49 - 01:54
Since we need information, this information should be systematically gathered,
01:54 - 01:55
analysed and executed.
01:56 - 02:00
Information technology does plays a crucial role in the supply chain.
02:00 - 02:02
To gather this information,
02:02 - 02:05
to analyse this information and to execute it
02:05 - 02:08
to improve the performance of the supply chain.
02:09 - 02:14
Information technology consists of the hardware
02:14 - 02:14
yes,
02:15 - 02:16
software
02:17 - 02:18
and people
02:18 - 02:22
to gather the information to analyse the information,
02:22 - 02:25
to execute the information and later pass
02:25 - 02:27
this information to the required parties,
02:27 - 02:31
like suppression managers or the supply chain network parties.
02:34 - 02:36
Now that we have to understand the role of information in the
02:36 - 02:40
supply chain and the role of information technology and supply chain,
02:40 - 02:40
now,
02:40 - 02:44
we'll understand the characteristics and the users of information in
02:44 - 02:48
the supply chain to talk about the characteristics of information.
02:48 - 02:51
The information that is gathered must be accurate.
02:52 - 02:55
For example, if the manufacturers require information
02:56 - 03:00
pertaining to how many raw materials are available with the suppliers
03:00 - 03:04
When the delivery of these raw materials will be used,
03:04 - 03:08
the curate and the correct data should try to
03:08 - 03:11
be communicated to the manufacturers from the supplier.
03:12 - 03:13
Similarly,
03:13 - 03:15
when the retailers correct information from the
03:15 - 03:17
customers like the test the preferences,
03:17 - 03:19
they're buying behaviour.
03:19 - 03:23
The changes in any of the test of customers are any changes in the environment.
03:23 - 03:26
The information that is collected must be accurate.
03:27 - 03:30
The second characteristics of information is information
03:30 - 03:32
must be accessible in a timely manner
03:34 - 03:35
in a supply chain network.
03:35 - 03:41
When and uh, as in when the supply chain party requires the information,
03:41 - 03:44
the information must be accessible as in when the supply chain
03:44 - 03:48
managers require the information pertaining to the products of pertaining today.
03:48 - 03:49
Logistics.
03:49 - 03:54
The information must be handy and should be accessible in a timely manner.
03:54 - 03:57
The information that is obtained by suppression Manager
03:57 - 04:00
The suppression parties must be off right.
04:01 - 04:04
Information must be shared.
04:04 - 04:08
Information plays a crucial role in the South region.
04:08 - 04:12
This information must be shared on timely basis on a timely manner
04:14 - 04:17
to talk about the information uses.
04:17 - 04:20
Information is used when making a wide
04:20 - 04:23
variety of decisions about supply chain driver.
04:24 - 04:27
No information pertaining to facility is required
04:28 - 04:32
to determine the location of the facility To determine the capacity of facility
04:33 - 04:36
statutes of a facility requires information on
04:36 - 04:39
the trade of among efficiency and flexibility
04:39 - 04:41
to determine the demand to determine the
04:41 - 04:44
exchange rates to remind the taxes etcetera.
04:44 - 04:47
No information pertaining to inventory is required.
04:50 - 04:53
Return mind the demand patterns of the inventory.
04:53 - 04:56
Now the cost of carrying this inventory from one place to another
04:56 - 04:59
place or the cost of stocking out when there's no stock,
04:59 - 05:01
how much will it cost?
05:01 - 05:06
The supply chain managers of the suppression parties No cost of ordering is how
05:06 - 05:10
much will it cost for the supply chain parties while ordering for the inventory?
05:11 - 05:14
No information pertaining to transformation
05:15 - 05:19
is required for deciding on transportation networks.
05:19 - 05:24
Which transportation network should be adopted by a company to be optimised.
05:24 - 05:28
This routing networks which are adopted by the company
05:28 - 05:30
What are the modes used for the transportation?
05:30 - 05:32
You know, what are the shipment methods,
05:32 - 05:37
whether it should be shipped through air or it should be shipped by our waters?
05:38 - 05:42
Uh, the windows in transportation, which windows are used in the transportation,
05:42 - 05:47
the course that will incur by the company for transporting the customer
05:47 - 05:51
locations where the customers have the boots have to be transported.
05:51 - 05:54
The shipment sizes. How much? Uh, the shipment should be made.
05:54 - 06:00
The quantity of the shipment, how many shipment tools should be used, etcetera.
06:01 - 06:03
Information pertaining to sort them
06:04 - 06:09
is required to determine the product margins of sourcing the prices of sourcing.
06:09 - 06:12
How much will it cost for a particular company to source?
06:12 - 06:15
Uh, what is the quality of the sourcing?
06:15 - 06:16
If it's sourcing from other parties,
06:16 - 06:21
what will be the quality is a trustworthy the delivery lead times.
06:21 - 06:26
When will the sourcing be accurately beep provided to the company?
06:26 - 06:27
Is it trustworthy?
06:28 - 06:29
Will it be delivered on time?
06:31 - 06:33
Information pertaining to pricing
06:33 - 06:35
and revenue management
06:36 - 06:37
is acquired
06:37 - 06:41
for determining the demand for determining the volume of the
06:41 - 06:45
of the output order to determine various customer segments.
06:45 - 06:48
Willingness to pay to determine the product margin to
06:48 - 06:52
determine the lead time to determine the availability,
06:52 - 06:53
etcetera.
06:57 - 06:59
Now that we have understood,
06:59 - 07:02
the role of idea in a supply chain will better understand
07:02 - 07:05
the role of ideas supporting with the help of an example,
07:06 - 07:08
I'll present my screen.
07:12 - 07:12
Mm,
07:20 - 07:20
all right.
07:21 - 07:27
US. Based Dell Inc is one of the leading PC manufacturers in the world.
07:27 - 07:32
Pioneered a unique model of selling the seeds directly to the consumers,
07:32 - 07:34
bypassing the resellers.
07:35 - 07:38
The model is popularly known as the direct model.
07:39 - 07:42
This case study describes this model in detail
07:43 - 07:47
and explains how it enabled DEL to manage its supply chain efficient.
07:48 - 07:51
This case also examines Calle Del.
07:51 - 07:56
Planned to consolidate its supply chain and manufacturing activities globally
07:56 - 07:58
and venture into real
07:59 - 08:03
in order to regain its leadership status before moving to this video.
08:04 - 08:05
Please do that, I should
08:06 - 08:07
describe.
08:07 - 08:08
Moreover,
08:08 - 08:11
I have given some case study to this video.
08:12 - 08:13
Mhm
08:29 - 08:29
mm.
08:31 - 08:34
In the third quarter of 2000 and six deals,
08:34 - 08:37
major competitor HP had overtaken the company in terms of market
08:37 - 08:41
share to become the top PC manufacturer in the world.
08:41 - 08:41
Mhm
08:44 - 08:45
industry experts Opie
08:47 - 08:51
at lack of new products, poor customer service, increasing support costs,
08:51 - 08:55
lack of retail presence and the limitations of the direct model.
08:55 - 08:58
For some of the reasons for Dell's poor performance,
08:58 - 09:01
Dell's direct model, which was the company straight,
09:01 - 09:03
lost its sheen as the competitors gaining better
09:03 - 09:06
supply chain efficiencies and opting for a mixed
09:07 - 09:08
sales model.
09:08 - 09:09
Also,
09:09 - 09:13
due to the growth of innovative technologies and changes in the computer industry,
09:14 - 09:16
the customers change their needs as well.
09:16 - 09:19
Customisation was no longer crucial for them.
09:20 - 09:20
Yeah,
09:20 - 09:22
you know,
09:23 - 09:25
it makes me really, really so
09:26 - 09:31
even with the sort of, uh, even if the booming government
09:35 - 09:39
Dale had pioneered a unique direct model of selling DCs,
09:39 - 09:42
why passing the conventional model of selling distributed them
09:42 - 09:45
to the customers in the direct sales model.
09:45 - 09:47
They'll accept orders directly from the
09:47 - 09:50
customers without any resellers involved.
09:51 - 09:51
Yeah,
09:52 - 09:54
using the direct model,
09:54 - 09:57
DEL provided consumers with tailor made products
09:57 - 09:59
built only after procuring the old order.
10:00 - 10:01
In the process,
10:01 - 10:03
it was able to reduce inventory costs and
10:03 - 10:06
overheads as it didn't need any intermediaries.
10:07 - 10:07
Through this model,
10:07 - 10:12
Del was able to provide its customers the latest available technologies,
10:12 - 10:15
performance and superior value at Competitive Price.
10:18 - 10:22
Del supply chain works as followers after a customer places an order
10:23 - 10:27
either by phone or through the Internet on www dot dell dot com.
10:28 - 10:29
Del processes the order through
10:29 - 10:32
financial evaluation and configuration evaluations,
10:32 - 10:34
which takes 2 to 3 days,
10:34 - 10:38
after which it sends the order to one of its manufacturing plans.
10:38 - 10:42
These plants can build, test and package the product in about eight hours.
10:43 - 10:46
The general rule for production is first in first out,
10:46 - 10:50
and Del typically plans to ship all orders no later than five days.
10:50 - 10:51
After receiving
10:51 - 10:52
mhm,
10:54 - 10:58
the company reinvented its supply chain and shifted to the segmented model
10:58 - 11:01
that targeted several groups of customers
11:01 - 11:03
with different needs and buying capacity.
11:03 - 11:07
The company realised that the core of the brand's success in its earlier
11:07 - 11:11
years was its relationships with the customers and ability to hear their needs.
11:11 - 11:13
And the reinvention of Dale's supply chain
11:13 - 11:15
was focused mostly on customer relationships.
11:16 - 11:18
To restructure its supply chain,
11:18 - 11:20
the company implemented the following solutions.
11:20 - 11:21
One.
11:22 - 11:25
They developed global structure instead of regional structure,
11:25 - 11:30
with three business units enterprise, public and consumer or small business
11:30 - 11:32
to Dell standardised their offers,
11:32 - 11:35
including the most frequently purchased configurations.
11:35 - 11:40
Three. They submitted their customer model instead of a one size fits all model
11:41 - 11:44
before they developed infrastructure that corresponds to
11:44 - 11:46
the changing needs of the business.
11:46 - 11:47
Five.
11:47 - 11:49
They created a standard yet flexible
11:49 - 11:52
processes that leverage global partnerships,
11:52 - 11:57
since they aligned customer priorities according to speak choice and cost seven
11:58 - 12:02
Del had ready made in stock systems for quick delivery. Eight.
12:02 - 12:05
Finally, they optimised Global I T infrastructure.
12:08 - 12:12
They'll maintain a database to track the purchasing patterns of corporate
12:12 - 12:15
customers and their budget cycles in order to forecast demand.
12:16 - 12:19
It also maintained a similar database for individual customers in
12:19 - 12:22
order to cater to their future requirements for PCs.
12:23 - 12:24
Through its forecasting techniques,
12:24 - 12:28
Del was able to forecast demand with 75% accuracy
12:29 - 12:30
drives a day.
12:30 - 12:34
The changing demand patterns were communicated to the major suppliers.
12:36 - 12:39
Dell has long term relationships with supplies that helped
12:39 - 12:42
the brand streamline their inventory management as well.
12:43 - 12:46
The company considers its vendors to be an integral part of its success
12:47 - 12:50
the key objective of Dell's inventory management as to
12:50 - 12:53
minimise the inventory and optimise the production speak.
12:54 - 12:55
As a result,
12:55 - 12:57
the company does not hold inventory for more
12:57 - 13:00
than six days and avoid unnecessary carrying costs.
13:01 - 13:04
The retail giant has got suppliers from all over the world,
13:04 - 13:08
including major companies such as Motorola, Samsung, Sony and more.
13:09 - 13:13
All of them supply the components. According to a set of rules provided by Del,
13:14 - 13:15
for example,
13:15 - 13:17
it is strongly advised that each supplier
13:17 - 13:20
have a manufacturing plant near Dell's plan.
13:20 - 13:24
The suppliers should also cooperate with logistics companies that can
13:24 - 13:27
both deliver the components and ship the customer orders.
13:27 - 13:28
Finally,
13:28 - 13:31
the company manages its inventory based on the BMI,
13:32 - 13:35
meaning the supply components are kept on the truck only and taken as needed.
13:35 - 13:37
While the vendor manages the inventory
13:38 - 13:39
delegates,
13:39 - 13:41
suppliers communicate with each other through
13:41 - 13:43
an internal website called Value Chain.
13:43 - 13:44
At this website,
13:44 - 13:48
the companies can access information about the inventory status within
13:48 - 13:51
the supply chain as well as get demand and production.
13:53 - 13:57
Dell has been a successful player in the computer hardware markets
13:57 - 14:01
since the very beginning because of its innovative supply chain strategies.
14:01 - 14:04
Despite the hard times in the early two thousand's,
14:04 - 14:07
its customer centric model helped Del remain afloat
14:08 - 14:09
in 2010.
14:09 - 14:12
The retailer reinvented its supply chain according to
14:12 - 14:14
the changing needs of its target audience.
14:15 - 14:17
That just goes to show that renewing and improving their
14:17 - 14:21
supply chain strategy continuously can go a long way.
14:21 - 14:23
Thank you, everyone for watching this content.
14:23 - 14:26
I hope you look
14:27 - 14:27
Mm,
14:30 - 14:30
yeah,
14:45 - 14:45
yes,
14:46 - 14:46
yeah.
14:49 - 14:50
Thank you.
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