Hospitality Leadership Prezi

BH
by Brooke Hicks1 view·Updated Apr 28, 2023
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  1. Hello,
  2. my name is Brooke and this is my presentation
  3. on the effective hospitality leader and Culture Foundation.
  4. Hospitality leaders become exceptional when they possess the attributes
  5. to successfully create a comfortable environment for their consumers.
  6. While also understanding that leadership is personal,
  7. I will discuss throughout this presentation,
  8. how understanding the basis of what it means to be an effective hospitality leader
  9. and how understanding culture foundation can shape a
  10. hospitality leader into being exceptional in their field.
  11. The effective hospitality later
  12. to reach full potential.
  13. It is important for a hospitality leader to understand why being
  14. effective is a priority in the pursuit of their own success.
  15. Leaders are called leaders because they are leaders
  16. of a group of people who follow them,
  17. being effective in their role,
  18. leads to those parking for them or with them being effective in their roles
  19. in the hospitality industry.
  20. Every person involved in the operation is crucial to its success.
  21. The main goal to be reached is to provide the best experience to each consumer,
  22. to do this. Each member needs to understand
  23. and I understand that means they need to fully
  24. understand the goals that the wait is leading to reach
  25. and what the end outcome the waiter wants to have is
  26. without the employees and those working together as a team with the leader,
  27. understanding the end goal,
  28. they're not going to feel obligated or fulfilled by
  29. doing things that the leader wants them to do
  30. without
  31. knowing what
  32. the end goal is. They can't fully reach their own potential
  33. which then hurts the leader by the leader
  34. not being able to reach their full potential.
  35. The points that I want to make with the effect of
  36. hospitality leader are moving their team toward a common goal.
  37. And the fact that leadership is personal,
  38. moving the team towards a common goal.
  39. A leader leads from the front to make
  40. sure that the business exceeds customer expectations.
  41. The main goal in the hospitality industry is for customers to be
  42. satisfied and for customers to want another experience with that same company.
  43. So by a leader leading from the front and showing those on the team,
  44. how they need to proceed and what they need to do to
  45. meet and exceed customer expectations that leader is fulfilling their place in,
  46. in their role,
  47. ensuring that the team understands the plan created by the leader.
  48. And the behind the plan is important in the leader's tactics, being effective,
  49. a leader who does not comprehend the importance of effectiveness.
  50. When explaining concepts to their to their team
  51. will see failure. When the team begins putting it to practice,
  52. leadership is personal,
  53. the best leaders use their personal background experience and
  54. qualifications to bring something special to the role,
  55. be an authentic later and lean into the unique skills and experiences that you have
  56. by bringing in personal experience and ideas into formulating a plan for
  57. the team leaders can create more confident relationships with their team,
  58. leading to more effective communication and follow through from the team
  59. residual effects.
  60. When a leader takes the route of keeping the main thing, the main thing
  61. they have to dictate what that main thing is.
  62. In the case of effective leadership being their main thing.
  63. A leader can expect to see results that reflect that
  64. a leader's employees will have a standing relationship with the leader.
  65. That is consistent with their understanding of the goals that they need to reach.
  66. Consumers,
  67. will want to experience an environment that
  68. they're comfortable in and want to continue experiencing
  69. people become the center of an effective leaders focus because the entire
  70. operation they are attempting to successfully lead is based on people,
  71. the employees and the team need to feel fulfilled, hard and important to believe in.
  72. The goal of the leader is trying to reach
  73. as well as to be kind and accommodating to the consumers.
  74. In turn, the consumers are always looking for the best experience possible.
  75. And effective leader's main goal for these consumers
  76. is for them to be satisfied,
  77. for the leader to be successful in the industry, the consumers have to be satisfied
  78. and their employees have to be satisfied as well.
  79. Moving on to Culture Foundation,
  80. it is the responsibility of our hospitality
  81. leaders to set the expectations and rationale for
  82. personal behavior and how each member of the group is to support one another.
  83. For a hospitality leader to be exceptional.
  84. They must understand and implement good practices
  85. of organized culture in their operations.
  86. Culture includes how employees communicate with one another,
  87. their leaders and the cons
  88. and the customers,
  89. the perks and benefits offered to employees and even
  90. the physical look and feel of the workplace.
  91. Culture may be easy to influence. Yet it is difficult to change
  92. the points that I want to hit on.
  93. Culture foundation are authenticity and diversity and inclusion.
  94. When building a culture, authenticity and honesty is key.
  95. It is important to avoid a disconnect between messing
  96. messaging around culture and the way people actually
  97. feel about the workplace of the organization.
  98. This is true for both the team and the consumers.
  99. It is important for them both to feel comfortable in the environment
  100. while also feeling comfortable to confront the issue if they do not
  101. and know that it will be handled with care,
  102. diversity and inclusion.
  103. Company culture should be inclusive and
  104. offer diverse perspectives and experiences whether
  105. engaging a hotel's management team or conducting town halls with the employees.
  106. It is important to be open to different perspectives
  107. and to get feedback from a diverse set of voices
  108. by being open to new ideas and perspectives.
  109. Leaders can become exceptional leaders,
  110. the ability to take feedback from different people
  111. can allow a leader to cultivate a comfortable and
  112. inclusive environment for each consumer while simultaneously creating
  113. a comfortable and inclusive environment for each employee.
  114. When a leader decides to lean in the direction of the main thing being the main thing.
  115. But that thing being Culture foundation,
  116. the leader is making a decision to overall else
  117. place Culture Foundation at the forefront of how they lead
  118. employees will feel included and necessary
  119. to the everyday operation of the successful industry.
  120. Consumers will feel comfortable in the environment and know that
  121. they will be satisfied at the end of the experience.
  122. Due to the inclusivity that they are being met with.
  123. Culture includes how people communicate with each other, their leaders,
  124. their their customers,
  125. the perks and benefits offered to employees and even
  126. the physical look and feel of the workplace.
  127. People are the center point of culture,
  128. employees and consumers need to feel
  129. authenticity and say diversity through a
  130. leader's actions and conversation to feel
  131. that they are being represented in the industry or the company,
  132. a leader who does not create relationships with people through this
  133. channel will have a difficult time succeeding in the hospitality industry.
  134. An exceptional leader is a leader who is put in the work to cultivate
  135. an environment that is comfortable and realistic
  136. for employees and consumers to reside in
  137. an exceptional leader knows that people
  138. the people that they are surrounded by each day are
  139. the key to creating and sustaining a successful business.
  140. And then here is my resource page.
  141. Thank you.