Service Design Final Project

Hello. I'm misunderstanding.

Today I'm going to present my final project for the

core service design.

So to start with, my project consists of four stages.

First we discover and define the problem then it's the

ideation phase After that comes prototyping and testing stages.

Finally we conclude with the results and a set of

recommendations. Let's go.

Here is another persona at 29 Turkish male called fatty.

That is a time and price center.

He's also an antisocial person.

He doesn't like to stand in the queues are to

be found in a crowded places and he's always busy

working or studying.

Therefore he likes online shopping and a giant practices.

Our first divers is to discover more about the issue

based thus I've contacted primary research via zoom meetings and

slack chats and also conducted secondary runs vehicle search engine.

Then I have converged to understand the research findings in

the synthesis face.

I visualized the service in the form of joining map,

blueprints and system map here is the journeyman As can

be realized.

It consists of 10 stages starting with planning and placing

an order, finishing with solving the problem which starts from

physics till nine.

Actually it all started when fat checked out his grocery

delivery to find out a missing item.

He immediately thought about contacting the customer service to report

the problem.

He first complained via up but the female employee did

not respond so he had to call the company this

time the male employee picked up in school.

But fatter had to wait 25 minutes on phone until

the process of examining his problem is that made fat

is very upset.

Here is the service blueprint to get more insight about

the front stage and Pakistan's actions and support processes.

Now this is the system map.

It clarifies all the participants who affect and get affected

by the service.

Besides, it captures the exchange values between them to give

you a finally proof, it's all about how might we

improve the customer service experience when reporting complaints for a

customer homeless is a grocery item from his delivery so

that is compensated with money or has a missing project

delivered again.

Now let's dive it again to the ideation face to

develop the service.

We had an ideation workshop, we had it on mural

in which we used affinity diagram template With the facilitation

of our professors Tsarnaev four parts Spencer Blane Brainstorms suggesting

possible solutions after analyzing them.

This is the selected solution which is to develop the

app or the web of the company.

Instead of receiving direct messages or calls, the customer goes

directly to the platform to fill in a complaint form

And the company must have promised to solve a problem

with any 24 hours move over notifications about the process.

Process progress will be sent again.

Now let's converge to prototype and test the solution and

prototyping. I'd like to focus on how it looks and

feels like a story board is made.

Here is the story board and Wild Friends.

I also need, as can be seen, there are two

buttons in the first one.

He can file a complaint and choose the way he'd

like to be compensated in the second, he can attract

the process via the notification part.

Finally, when the problem is solved, the customer will see

a screen like this now.

Service Design Final Project

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