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Project Management Interview with Britton Swingle
KH
by
Kaitlynn Henslee
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30 views
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Updated Apr 12, 2021
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Chapters
00:00
Chapter 1
00:13
Chapter 2
00:16
Chapter 3
00:50
Chapter 4
00:51
Chapter 5
01:55
Chapter 6
01:56
Chapter 7
02:30
Chapter 8
02:31
Chapter 9
02:33
Chapter 10
02:38
Chapter 11
03:11
Chapter 12
03:13
Chapter 13
03:51
Chapter 14
03:53
Chapter 15
04:10
Chapter 16
04:11
Chapter 17
04:13
Chapter 18
04:18
Chapter 19
05:24
Chapter 20
05:26
Chapter 21
06:40
Chapter 22
06:41
Chapter 23
07:55
Chapter 24
07:56
Chapter 25
07:58
Chapter 26
09:47
Chapter 27
09:49
Chapter 28
09:51
Chapter 29
Audio Transcript
Auto-generated
00:01 - 00:02
This is Caitlin Hensley.
00:03 - 00:07
And for my project management investigation, I chose to interview
00:08 - 00:08
Britain Swingle.
00:12 - 00:16
I chose Britain because of her diverse professional background.
00:18 - 00:22
Her current job title is Product design and an industrialization
00:23 - 00:27
engineer at Michelin North America and the original equipment design
00:27 - 00:31
group. She has also held roles as an aeronautical engineer
00:32 - 00:32
for the U.
00:32 - 00:35
S. Customs and border protection as well as a systems
00:36 - 00:39
engineer at johnson's based Center in Houston texas for Nasa.
00:41 - 00:45
In addition, she is currently a volunteer and manages projects
00:46 - 00:49
for a foster care nonprofit group in Washington, D.
00:49 - 00:56
C. When asked to describe her role within an organization,
00:58 - 01:00
Britain said that all of the roles that she has
01:00 - 01:06
held holds some aspect of design which requires creativity as
01:06 - 01:08
well as a respect for the physical world and boundaries.
01:10 - 01:15
Another portion of her role is project management, she said
01:15 - 01:18
they often referred to it as cradle to grave design,
01:18 - 01:22
where a concept is born brought to life and then
01:22 - 01:27
phased out when its usefulness is superseded by or a
01:27 - 01:29
superior or more advanced product.
01:31 - 01:34
She said that the cradle to grave concept was used
01:35 - 01:38
when introducing new types of technology on the international space
01:38 - 01:42
station. An idea would be born out of necessity and
01:42 - 01:43
then thoroughly tested on the ground.
01:45 - 01:49
After a proof of concept was accepted, they were responsible
01:50 - 01:52
for translating it into a project with a manageable timeline
01:53 - 01:53
for implementation.
01:58 - 02:02
What does a typical project look like for Britain's go?
02:04 - 02:06
She says that currently a project for her would involve
02:07 - 02:10
the design and industrialization of attire for the launch of
02:10 - 02:13
a new vehicle to market the tire will have a
02:14 - 02:16
specific timeline with measurable benchmarks.
02:17 - 02:21
Along the way, the main design team consists of three
02:21 - 02:24
people but many more are involved in the project passing
02:24 - 02:28
specific benchmarks of bringing the concept to life.
02:30 - 02:32
Let's move on to tools and strategies.
02:40 - 02:41
Burton had quite a bit to say about her personal
02:42 - 02:43
approach to project management.
02:44 - 02:47
She first said that it is important to thoroughly document
02:48 - 02:48
your project.
02:50 - 02:54
She said that she liked clearly defining each benchmark and
02:54 - 02:57
ensuring that everyone on the team understood the responsibilities and
02:57 - 02:58
overall goals.
02:59 - 03:02
She also prefers to have a system that holds each
03:02 - 03:04
to meme bricks responsible.
03:06 - 03:09
The system, she says needs to be visible to everyone
03:10 - 03:17
as well Britain also had some really good strategies for
03:17 - 03:19
keeping a project on track.
03:21 - 03:23
She first says that regular communication is essential.
03:25 - 03:29
Successful projects involve team members having formal and informal conversations
03:29 - 03:30
with each other.
03:31 - 03:33
She said that she prefers for all team members to
03:34 - 03:37
be in close physical proximity to each other, but this
03:37 - 03:39
is not always possible, especially in the time of Covid.
03:42 - 03:45
She also says that visible representation of the project benchmarks
03:46 - 03:56
are also helpful for daily reminders of upcoming deadlines for
03:56 - 03:57
project management tools.
03:58 - 04:00
Brennan says good project management software is helpful.
04:01 - 04:04
It needs to be easy to use and provide information
04:04 - 04:06
that the team members actually care about.
04:07 - 04:08
Michelin uses planes wear.
04:14 - 04:17
Now let's move on to developing project management skills and
04:17 - 04:23
expertise. When I asked Britain how she has successfully developed
04:24 - 04:27
skills in managing projects, Britain said that she has built
04:27 - 04:31
her skills by observing other successful project managers and has
04:31 - 04:37
learned the following project managers know their team, they know
04:38 - 04:40
their members strengths and assigned tasks accordingly.
04:42 - 04:45
She also says that connections and good report matter.
04:47 - 04:48
It took her a few years to understand the importance
04:49 - 04:50
of building rapport with others.
04:51 - 04:54
Team members are more likely to accomplish tasks on time
04:54 - 04:58
when they have relationships with other contributors to the project,
04:59 - 05:02
keeping in mind that everyone should be treated with respect
05:03 - 05:07
pays dividends down the road, she says, she also adds
05:07 - 05:10
that people come and go within a workplace, but you
05:10 - 05:12
never know when you're going to work with someone in
05:12 - 05:17
the future Britain in addition, has taken classes on project
05:17 - 05:20
management to learn the hard skills in order to grow
05:21 - 05:29
her skill set in project management, Britain says that patients
05:30 - 05:33
is one of the key skills in learning for project
05:34 - 05:37
management. She says that some things are not in our
05:37 - 05:40
control, It's very tempting to complete a project as soon
05:40 - 05:44
as possible, but this was not always physically achievable for
05:44 - 05:48
her when working for the johnson Space Center, she said
05:48 - 05:50
that launch dates would be moved and rescheduled dozens of
05:51 - 05:54
times, depending on whether, she said, we always had to
05:54 - 05:57
be ready to go, but also ready to wait.
05:58 - 06:01
Another key lesson Britain mentioned was that team members do
06:01 - 06:02
not always pull their weight.
06:05 - 06:08
She said that she likes to set high expectations because
06:08 - 06:12
she knows that people are capable of it, but that
06:12 - 06:12
doesn't always mean.
06:13 - 06:16
She says that people will be driven to rise to
06:16 - 06:16
the occasion.
06:18 - 06:21
She said that people will disappoint and sometimes new methods
06:21 - 06:23
of motivation will need to be pursued.
06:25 - 06:28
She also says that it is important for project managers
06:28 - 06:32
to be willing to confront people and problems and that
06:32 - 06:35
is important to to do this without involving emotion and
06:36 - 06:43
to simply stick to pure facts is best when asked
06:44 - 06:47
what advice that Britain has for managing a project, Britain
06:48 - 06:54
says that she is currently trying to translate her project
06:54 - 06:57
management skills in the engineering field to the world of
06:57 - 06:58
public policy.
06:59 - 07:02
She says that while data is still involved, the final
07:03 - 07:04
product is very different.
07:05 - 07:09
The concepts of project management can be applied to something
07:10 - 07:12
as small as running a household to the large scale
07:13 - 07:14
of passing a new national policy.
07:16 - 07:18
She would advise project managers to not take things personally
07:19 - 07:21
and to focus on the final goal.
07:22 - 07:25
She says that everyone approaches a problem from different directions,
07:26 - 07:29
but the project manager is responsible for creating a common
07:29 - 07:32
vision and creating a cohesive team.
07:33 - 07:36
She said I would also like to mention that what
07:36 - 07:39
happens at the end of a project is just as
07:39 - 07:41
valuable as the beginning phases.
07:42 - 07:44
She says it is important to take time to reflect
07:45 - 07:46
on what worked and what didn't.
07:47 - 07:50
There are always lessons learned and those should be documented
07:51 - 07:52
and implemented for the next project.
07:56 - 08:02
Let's move on to my final reflection, something I found
08:02 - 08:06
really interesting in talking with Britain was that project management
08:06 - 08:10
concepts are universal, whether you're using them at Nasa Michelin
08:11 - 08:15
or she's now using them in a nonprofit to work
08:15 - 08:16
on public policy for foster care.
08:18 - 08:21
I also liked what she said about clear communication.
08:22 - 08:25
I've always very interesting what she said that formal and
08:25 - 08:26
informal conversations are essential.
08:27 - 08:31
I never really thought about the informal aspects and I
08:31 - 08:36
also never thought about how important extensive documentation is within
08:36 - 08:41
a project and I hope to use this in the
08:41 - 08:43
future when I do idea as well.
08:45 - 08:49
In interviewing Britain, I'm walking away with two important concepts
08:50 - 08:53
that are really going to um change my project management
08:55 - 08:58
beliefs for the future as an instructional designer.
08:59 - 09:01
one that I found really interesting was reflection.
09:02 - 09:05
She says that the end game of a project is
09:05 - 09:09
just as important as the beginning and that you should
09:09 - 09:11
learn from what went well and what didn't within a
09:11 - 09:15
project and I will certainly use this when I go
09:15 - 09:16
on to be an instructional designer.
09:17 - 09:17
Once graduating.
09:20 - 09:24
Another thing that I really found profound was that Britain
09:25 - 09:28
said that is important for project managers to confront people
09:28 - 09:32
and problems and I am definitely going to use her
09:32 - 09:35
advice in that, she said, you shouldn't use a motion
09:36 - 09:37
but just stick to facts.
09:37 - 09:39
Um, and I think that this is a really strong
09:40 - 09:43
characteristic within project management that I hope to use within
09:43 - 09:44
the workplace as well.
09:47 - 09:49
Thank you everyone for viewing my project.
09:50 - 09:53
I hope you enjoyed it and learned a lot about
09:53 - 09:54
Britain as much as I did.
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