CSOKI-NEU's review on touchless experience in store Transcript: During the COVID-19 Pandemic, we all were required to change quite a few of our daily habits. At Cellular Sales, we made some significant changes to how we all interact with our clients. We now make sure to always wear masks while on shift, sanitize our desks after each client interaction, and say hello with a wave or "elbow bump" instead of a handshake. To continue upholding our promise of safety to our clients, it's time to make another small transition. Our next step in offering touchless experience will be to utilize Inspicio Mode in every interaction. This is the new way that CSOKI New England will be collecting signatures. While we may have already used this from time to time to gain agreement for curbside pick up orders, we can also still utilize this tool right in store. To capture signature using Inspicio mode, enable the toggle button, and then select the proper MTN to send the digital agreement. The client will receive a text message prompting them to sign directly on their phone. Another way to utilize Inspicio mode for new incoming Verizon clients is called the Cobrowse Button. This option allows for a client to again receive a secure text message or email on their phone where they can input all of their required information to initiate a credit application. Once they hit "Submit", the information is sent back to our store Point of Sale iPads with all of the sensitive information masked. Touchless ID via the myVerizon app can now also remove the need for us to physically touch a client's ID, while still confirming identity. These tools help to prevent fraudulent activity by ensuring the authorized signer, and their phone, are present to prove their identity. This is also another small step in reducing spread of germs, and continuing to give our clients the best, safest experience possible while they are visiting our stores for their wireless needs. Inspicio mode is yet another tool to deliver a premium client experience, which is always our number one priority. New England, this is how we will all be conducting business and collecting signatures moving forward. We look forward to your continued success. Thanks again for watching! For any further questions, feel free as always to reach out to your leadership team, or your training department.