Untitled presentation

EM
by Ewelina Melon2 views·Updated Apr 29, 2020
Create your own

Audio TranscriptAuto-generated

  1. everyone. Welcome to the next episode of For a Webcast.
  2. How to Eat Great Want once.
  3. So they were gonna talk about the situation when your
  4. team member has a conflict with another person.
  5. But before keep in mind that conflict is a part
  6. off working on a team.
  7. And while it's often uncomfortable for you or for the
  8. team, it can also be healthy.
  9. There will, and there should be some arguments about the
  10. tasks, solutions, even small ones.
  11. But once it happened, here are some kids on one
  12. you can on what you can do to help.
  13. First try to understand the situation what exactly has happened,
  14. what they both did and said what actions both of
  15. them took to solve the problem.
  16. Ask about the possible consequences off them, not going queer
  17. together. Try to divide facts from opinions and emotions.
  18. It can be difficult for someone to put in towards
  19. exactly why they feel bad to hurt them, dig deeper
  20. and better understand their own feelings about the fight.
  21. Ask questions that focus on their emotions.
  22. For example, what really made you angry or set in
  23. this situation?
  24. If you see the tier team member focuses on blaming
  25. another side for the whole fight.
  26. You can try to show the problem from the perspective
  27. of the person by asking, What do you think is
  28. going on with her or him?
  29. Ah, if they are not immediately able to come up
  30. with realistic answers, keep pushing by asking Waters could be
  31. going on.
  32. What could be the alternate theory?
  33. Help them open their mind, toe other viewpoints and perspectives.
  34. Try to show that in 99% off cases, no one
  35. has bad intentions and that sometimes tension in the team
  36. is needed because it shows that the both sides are
  37. in the gate and take care of the project was
  38. probably they misunderstood each other.
  39. You can use any communication model to show that the
  40. intention of the sender and what receiver here can be
  41. two different stories because of our values experiences, simple distracters
  42. like Zoom or our more than finally show team members.
  43. Did they have the power to solve the problem?
  44. Ask them what there's something you both should do as
  45. a next step.
  46. To make the situation better, you can suggest that they
  47. should sit together, give each other feedback and start working
  48. on factual solution.
  49. After the emotional direction is counted out, we should come
  50. back toe what the factual disagreement started started with In
  51. this way, the team member knows that after did Inc
  52. with emotions own and the other person's, they can.
  53. They shoot and they can go back to the factual
  54. problem and then find a compromise, give up, keep convincing
  55. or find an alternative factual discussion about the goal.
  56. The possible consequences off the choices, numbers and facts should
  57. help to choose the best way interesting way is to
  58. involve the team and ask them to make the choice.
  59. The decision after after the here, all of the arguments.
  60. But here it's really important that before this meeting, you
  61. all should agree that whatever there will be chosen will
  62. be respected.
  63. Or if you don't want to involve the team, you
  64. can be the one that will make the decision.
  65. If it's not enough, the conflict starts becoming personal and
  66. effect work.
  67. It's time for you to involve in it as a
  68. mediator. Let both sides to explain their perspective.
  69. Often, conflicts erupt because one person doesn't feel hurt.
  70. Then I try to establish common rules.
  71. How they should behave in the future that they will
  72. both agree on.
  73. Let them know that it's good to disagree with solution
  74. and try to convince others.
  75. But personal conflicts are unacceptable because it offered effects.
  76. Teamwork. What can hope in the future tow avoid conflict
  77. is to ensure that your team shares the same purpose.
  78. Values and principles is gonna be a good guidance to
  79. refer whenever there is a conflict.
  80. If the situation will not help, you can.
  81. If the solutions will not have you can always meet
  82. with your people.
  83. Experienced team s it and think about other options.
  84. Good luck.