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The future of access in a 21st century research library
Transcript of The future of access in a 21st century research library
Say yes to our patrons
efficiently and effectively
while preserving collections for future use. the future of access
in a 21st century
research library Future State Scenarios for Collection Access
What's hard at Harvard? The Public Services Coordinating Committee reviewed the literature, and based on their review and experience proposed several possible future state scenarios for the use of the Collection in research and teaching.
They present two approaches: the first is transformative, i.e. a step change; the second is innovative, i.e. a leap forward.
LIWG Collection subgroup final report p. 44 Begin the Beguine Partner and promote
awareness of and access to
resources and collections. high-touch service technology Access Interview efficient and effective
centralization and local implementation Goals:
• Coordinated Services: Participate in coordinated management structure to increase all staff members’ depth of knowledge in Access Services by identifying areas of cross training in all areas of work.
• Customer Outreach: Improve delivery of services to ensure access to services and spaces is coherent and navigable and users get prompt and accurate information or referrals
• Workflow Efficiencies: Effectively assess and have in place methods for continuous improvement, revising workflows and identifying and implementing new information technology to create efficient user experiences
• Promote a culture where there are no mistakes, only opportunities Damon Jaggars, Associate University Librarian for Collections & Services at the Columbia University Libraries posed the follwing question at the
2011 Accesss Services Ivies + Conference
What is left for Access Services?
The hard stuff.
Complex requests for elusive content
Archival and special collections
Pressure to share rare content (on demand digitization) innovation and basic services