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20140122 Follow Up Initiatives

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Veronica Sánchez Valenzuela

on 20 February 2014

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Transcript of 20140122 Follow Up Initiatives

December' Follow Up Initiatives
Kpi's & Thresholds
Pricing
MAIN
THRESHOLDS
Sage One
New Service Offering
Ece
Pricing

Sage One
New Service Offering
Ece
Subscriptions
Subscriptions
Kpi's SSB
OUTSTANDING
Active customers growths vs previous month. The fall of the last months slows.
P&S Offering
Others Kpi's
P&S Offering
Others Kpi's
7.8
%

vs Py
Active Customers
SSB
Renewal Rate growths a 3% vs PY, achieving a cumulative Q1 rate of 81.1%.
Generalized growth in the Indirect Sales kpi's vs PY (4% SAA Renewal, 21 % breadth, etc.)
Active Customers
Q1 Renewal
Ece - Nps December
107 Paying Customers
125 New Customers in FY14
Start up: 94.7 %
Renewal: 59 %, Previous month 83 %
192 New Customers in FY14
8 Customers migrated to subscriptions
108 New Customers in FY14
57.87 % New services Weight in Standard (Direct Sales)
16.92 % increase Exclusive Renewed vs PY (Weight Units)

December Tiers Weights vs PY (Units)


Churn: 15.2 % FY vs 16.9 % PY
Upsell: 70.6 % vs 0.4 % PY
Downsell: 14.2 % FY vs 8.9 % PY
December (Units)
December New Customers by Initiative
Sage One
Subscriptions
484 New Customers in FY14
64.9 % P&S New Customers in December

ECE Fisognomy
NPS Goal: 15 %
In December, almost the 100% of the surveys have been made to customers who have been apostols or neutrals. Because of that we have the best historical data
The pricing trend has been the decrease of the discount up to 18.6% in December
Despite this decrease, we are still 2 points above the same month of PY (16.7 %)
Indirect Sales (Cum FY)
Renewal SAA
1%
37%
27%
Breadth (Cum FY)
21%
5.6
%

vs Py
New Customers
1.6
%

vs Py
Renewal (Q1)
58
%

New Standard Weight

%

Paying Customers
vs Active Customers

40
%

Sell Through
vs PY
27
%

Sell Through
vs PY
21
%

Breadth
vs PY
Outstanding
Pricing
Invoiced Units December
New Customers
Sage One
To Check!
December Tiers Weights (Units)
December Tiers Weights (Units)
Renewal: Zoom Premier
P&S Weight
Direct Sales
December' Follow Up Initiatives
Jan 22th, 2014
Full transcript