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English 302 Final Presentation
Transcript of English 302 Final Presentation
Panera Bread Company
Senior Vice President,
Overall Store Efficiency
Overall cleanliness was acceptable by our guidelines
Food item was spotted on the ground
Tables cleaned regularly
Dish disposal area is a bit of a concern
Bakery area a little untidy
Check dish disposal area every 15 minutes
Dispose of dropped or spilt products right away
Stack bagels more presentably
Make disposal areas more accessible
Task Force #5
booths, tables, couches
backs up into door
lack of both
Customer Satisfaction / Employee Attitude
Food Preparation Time
Window Ordering Time
Confusing to new Customers
Bringing food out as soon as it is finished.
Using a Screen with Order names to substitute using speaker or yelling out names.
Use more Visual food presentation in order to push specific food items.
Our goal is to make recommendations
that will improve customer service
at Panera Bread.
William H. Simpson, Jr.
Senior Vice President &
Chief Development Officer
Employee use of protective items
-Part of the mission statement
-Good personal experiences with customer service
-We would recommend incorporating employees ocassionally visiting tables to check on the customers' needs.
In conclusion, with 90% of our survey pleased with the customer service of Panera Bread, our recommendations are specifically targeting the 10% that were not pleased and in order to continually provide the best customer service available.
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Monday, November 7th, 2016
Thursday, November 10th, 2016
Tuesday, November 15th, 2016
Panera Bread, (2016), Panera Bread Management Bio.
Retrived from: https://www.panerabread.com/en-us/company/
separate business vs. casual
increase outlets per table