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PHILIPS

PHILIPS HOSPITAL TO HOME
by

Adam sa

on 19 November 2014

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Transcript of PHILIPS

Healthcare is a people business.
To be sustainable, health organizations must communicate and connect with their customers through innovative approaches and fresh perspectives...”

Top 7 Trends in Health Care, PricewaterhouseCoopers’ Health Research
Sustainability?
Using innovative approaches
and fresh perspectives
Lets start with something
profound
Hospital to Home
Programs that Transform Care Delivery
Patient populations have varying
NEEDS
, r
equiring different
STRATEGIES

and

SOLUTIONS

Tier 1
Tier 4
Tier 3
Tier 2
5%
5-15%
15-50%
50-100%
Population
Total Cost Share
Cost Per Patient
50%
$40,480
24%
$9480
23%
$2583
3%
$500
Patient populations have varying
NEEDS
, r
equiring different
STRATEGIES

and

SOLUTIONS

Tier 1
Tier 4
Tier 3
Tier 2
5%
5-15%
15-50%
50-100%
Population
Determining the level of resources to match acuity
will be the

key to success

Solution
Focus
Complex Care Management
Monitor daily vital signs, surveys, education
Worried Well

Wellness Monitoring
Population Health Management
Ongoing education, periodic check ins
Weekly check-ins, confirm status, changes in condition
Frequent check-ins per week, limited vitals, clinical status
Transition to Ambulatory Care
Thank You!
Philips
Home
Telemonitoring
Philips Home Telemonitoring can effectively monitor many chronic conditions remotely
Heart Failure and related heart diagnoses
COPD/Pneumonia/Asthma
Diabetes
Pain Management
Medication Compliance
Daily health surveys including education or risk factors
Most of our customers have seen a quick
impact
and are expanding their programs
14-hospital system
11 HHA locations
Focused on CHF
and other chronic
diseases
Pioneer ACO, 7-hospital healthcare system
Focused on CHF and
other chronic diseases
5 HHA locations
Sample impact
30-day Readmission Rate
3.6% with Telehealth
14.8% without Telehealth
Study with a cohort of patients
with CHF (54%), COPD (21%)
and other (25%)
Sample impact
Savings of > $2M in 2-3 years
Emergency department rate for COPD patient declined from 83% to 6%
Results and penalties driving 20-30% market growth and increased adoption
Philips provides range of models from full service to product only
Patient Health Monitoring Softwares
eCare Coordinator: Triaging Dashboard
eCare Coordinator: Enhanced Navigation
eCare Coordinator: Increased Staff Efficiency
Billion Dollar
Investment
Medication Dispensing Service
Sleep Apnea and
Respiratory Products
Patient Portal
Interactive Video (VidYo Partner)
Link patient with specialist
Immediate intervention
Conduct group oversight conversation with key members
Link family for added support
Conduct clinical education and return demonstrations
Provide social network
Expand e-ICU program
Meets all HIPAA and federal/state privacy requirements
Android, Apple, Windows platforms supported
Introducing Video Education for Heart Failure
Pre-loaded videos and quizzes on Google Nexus 7 Tablet
Files reside on tablet – no Wi-Fi or cellular monthly service fees
Content already in use in Philips’ European programs (Motiva)
Program Consulting
More and more Medicare payments tied to
performance metrics
SOURCE: Reuters
http://www.reuters.com/article/2009/12/04/us-usa-healthcare-costs-idUSTRE5B32PS20091204
Single Patient Score for all Risks
Poor health literacy
Utilize “easy to understand” terminology specific to condition
Define Plan of Care on first day at home
Enhance patient engagement

Lack of Education/Understanding
Risks of high sodium/sugar diets and warning signs
Exercise reminders, verification of compliance
Medication awareness, requirements, compliance, definitions

Forgetting appointments/follow ups
Provide reminders and confirmations
Remind patient what to bring, what not to do, prior to appointment
Need transportation?

Risk Stratification
5 validated surveys- (predictor of probability of re-admission to hospital)
Medication Adherence
Depression Scoring
Nutritional Screening
ADL/General Health Assessment
Behavior Change Status
Maximizing Survey Use to Gain Efficiencies
Validated Clinical Content – Disease Management Profiles and Surveys
eCare Coordinator: Clinical Protocols
COPD Protocol View
eCare Coordinator:
Reporting Capabilities
Reporting Capabilities
Trend reports
Equipment Utilization
Patient Compliance
Length of Service
Patient/Quick History
Daily Measurements Received
Data exports via Excel files
HL7 bi-directional data interfaces
Column and graphical
Any period of time
By individual patient or aggregate
Pre Planning
Define roles and responsibilities, target populations, operational model
Document key objectives and metrics
Provide access to the Philips OLC and all documentation (best practice protocols, consent forms, policy’s and procedures, inclusion/exclusion criteria)
Training
2-day offsite training in Boston, Ma
“Train the Trainer” approach
Software and device functionality
Population management tools
Best practices
Consultancy
Define and Implement Best Practices in Telehealth and Disease Management
Collaborate to identify and maximize program outcomes
Collaborate to achieve program growth
Continuous refinement of target population
Ongoing assurance of sufficient hardware/software training
Maintain momentum of telehealth deployment and growth
Quarterly Reviews
Inventory Management
ROI
Utilization
Cost per episode
Marketing referral sources
Marketing support
Demo devices available for presentations to referral sources
Referral marketing collateral
Patient marketing collateral
English and Spanish
Brochure customization at no cost
Financial ROI modeling
Remote patient monitoring clinical outcomes and cost benefit studies
Videos
Photography
Leverage Philips Cardiology/Physician/Hospital Network
You Choose the Business Model
Rental model for financing and upgrades
Typically 3-year rental term
Price based on volume and device combinations
Pricing decreases as volume increases
Purchase option available
Logistics and Data Management option
Customer manages inventory and monitors incoming patient data
Philips manages inventory and Customer monitors incoming patient data
Philips manages inventory and monitors incoming patient data
New Innovations
Upgrade any time during the contract period with any new product release
Philips Hospital to Home
Improving Clinical Outcomes and Reducing Costs
Justin Niehus
Senior Manager, Home Telemonitoring
Philips Hospital to Home
Home Healthcare
Solutions
7
eCareCompanion
eCareCompanion
Telehealth Solutions
Full transcript