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Principles of communication in adult social care settings

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by

Neil Farrington

on 2 March 2015

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Transcript of Principles of communication in adult social care settings

Aims of the session
Understand why communication is important in adult social care settings

Understand how to meet the communication and language needs, wishes and preferences of an individual

Understand how to reduce barriers to communication

Understand confidentiality in adult social care settings

Introduction
To me, communication is one of the most important parts of working in Health and Social Care. We use communication all of the time and without it being effective there could be major consequences.
1.2 Explain how effective communication affects all aspects of working in adult social care settings
To answer this criteria, it is important that we understand what effective and non effective communication is.
Principles of communication in adult social care settings
Assessment Planning
On your new assessment plan state something like
"In today's session I will be using group discussion, written activities and self evaluation to cover learning outcome 1,2 and 3.
I will produce a written account to cover criteria 1.3 and 2.1"
Before we move on to the first criteria, complete the self evaluation of your own communication skills.
In pairs, spend five minutes making a list of the reasons why people communicate, then we will discuss and complete Activity sheet. WB
If you could now reverse flip the activity that you have just completed and use self interpretation with the following visuals to be able to analyse what is being conveyed, highlighting each of the points that are identified and being able to reconfigure these into something that will answer the outstanding question.
??????????????????????
Poor use of communication?????
What I wanted to say was:
Turn over your activity sheet and watch the following clips in relation to effective and non effective communication.
Make a list of each at the bottom of the sheet.
1.2 Explain how effective communication affects all aspects of working in adult social care settings
The criteria states describe so don't just list.

Consider starting the answer with

" It is important that I use effective communication in a Social Care setting because....."
or
"Effective communication affects all aspects of social care work because........"

Complete the top part of the activity sheet, consider verbal and non verbal.


1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
You will cover this in your written account.
Individuals will respond differently to the information that is being given to them and their level of understanding.
We need to observe reaction as they give us indications to a number of things such as:
Do they understand
Have they understood it
Has it gone down well/not gone well
Does it need to be repeated
Does additional support need to be offered.
Your handing over to me and these are some of the reactions, what could they mean?
2.2 Describe a range of communication methods
In you pairs, complete activity sheet 4 and then we will discuss.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
You will cover this is your written account
3.1 Identify barriers to communication
3.2 Describe ways to reduce barriers to communication
Group 1 - consider the environmental barriers

Group 2 - consider the barriers that may be created by others

Group 3 - consider the barriers that may be created by ourselves.

Discuss and make note and then we will look at on Activity sheet 5

PP - Case study
Home work

Produce a written piece that:

1.3 Explain why it is important to observe an individual’s reactions when communicating with them.

2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
Understand why communication is important in adult social care settings - Learning Outcome 1
1.1 Identify different reasons why people communicate
Understand how to meet the communication and language needs, wishes and preferences of an individual Learning Outcome 2
Understand how to reduce barriers to communication - Learning Outcome 3
3.3 Describe ways to check that communication has been understood
3.4 Identify sources of information and support or services to enable more effective communication
Communication is essential in Health and Social Care as we need to not only engage positively with customers but also pass on vital information to others.
When we communicate we not only use verbal skills we also use non verbal gestures.
What examples can you give of non verbal skills and gestures?
Not only is communication being able to give information it it being able to listen effectively
Sit down in pairs.
Give each person a card.
One partner will speak for three minutes on how she feels about the topic. As they talk, the other person cannot speak – their goal is to listen.
After three minutes, the listener has one minute to recap on what the partner has said. She cannot debate, agree or disagree – only summarize.
Next, the roles switch, and the process starts again.
How did speakers feel about their partners' ability to listen with an open mind? Did their partners' body language communicate how they felt about what was being said?

How did listeners feel about not being able to speak about their own views on the topic? How well were they able to keep an open mind? How well did they listen?
Listening Exercise
Full transcript