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Habits of Highly Effective Public Servants

A One-day Workshop

Ron Protacio

on 6 April 2017

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Transcript of Habits of Highly Effective Public Servants

Habits of Highly Effective
Public Servants

Prof. Ronie M. Protacio
Executive Director
Center for Curriculum & Material Development

noun1.an acquired behavior pattern regularly followed until it has become almost involuntary: 
the habit of looking both ways before crossing the street.

2. customary practice or use: 
Daily bathing is a Filipino habit.

3. a particular practice, custom, or usage:
the habit of shaking hands.

4. a dominant or regular disposition or tendency; 
prevailing character or quality: 
She has a habit of looking at the bright side of things.

5. addiction, especially to narcotics 
(often preceded by the )

EXERCISE 1: Recall what you did from the time you woke up till the time you went to the workshop.
Which of these activities can be classified as habits and which are not?

The Goose That Laid the Golden Egg
An Aesop Fable
A man and his wife owned a very special goose. Every day the goose would lay a golden egg, which made the couple very rich.
"Just think," said the man's wife, "If we could have all the golden eggs that are inside the goose, we could be richer much faster."
"You're right," said her husband, "We wouldn't have to wait for the goose to lay her egg every day."
So, the couple killed the goose and cut her open, only to find that she was just like every other goose. She had no golden eggs inside of her at all, and they had no more golden eggs.

Effectiveness is the balance between the goose & the egg
performance & production
production capabilities

90/10 Principle
Exercise 2:
Ang Alamat ng Kapeng Tumapon
Kaya Na Ba?
Habit 1:
Be Pro-Active!
You are response-able:
-able to choose your response
Expand your Circle of Influence
Be a better listener.
Be more loving.
Be a better learner.
Be a dedicated worker.
Be Happy!
Smile Genuinely!
Making &
Keeping Commitments
At the very heart of our Circle of Influence is the ability to make and keep commitments and promises.

The commitments we make to ourselves and others, and our integrity to those commitments is the clear manifestation of our Proactivity.

Being Proactive is about taking responsibility for your life. You can't keep blaming everything on your parents or grandparents.
Proactive people recognize that they are "response-able." They don't blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose their behavior.
Usual PROACTIVE expressions
I can (Kaya ko)
I will (Gagawin ko)
I want to (gusto kong…)
Next time (sa susunod)
Let me handle it (ako na ang bahala…)
Let me help (Ano maitutulong ko?)

Reactive people, on the other hand, are often affected by their physical environment. They find external sources to blame for their behavior. If the weather is good, they feel good. If it isn't, it affects their attitude and performance, and they blame the weather.
All of these external forces act as stimuli that we respond to. Between the stimulus and the response is your greatest power--you have the freedom to choose your response.
One of the most important things you choose is what you say. Your language is a good indicator of how you see yourself.
Usual REACTIVE Expressions
I can’t (‘Di ko kaya)
I’ll try (Subukan ko)
I have to (Kailangan ko)
I could have (Nagawa ko sana)
It’s not my fault (‘di ko kasalanan)
It’s not my job (‘di ko yan trabaho)

Proactive People
Do not Blame anyone or anything.

Reactive People
Blame circumstances, conditions & conditioning
Behavior is a product of their conscious choice, based on values.

Behavior is a product of their conditions, based on feelings
They carry their weather with them.

If weather is good, they feel good, if it is bad, they feel bad.
They are still influenced by external stimulus – but their response is value based choice or response
Reactive people build their lives around others emotions
Exercise 3:
Si PRO at si REA
Proactivity –
30 Day Test
Try to see…
How we Make and Keep Commitments?
How do we handle traffic jam?
How do we react to irate customer?
How do you react to upset relative?
How we view our problems?
Where we focus our energies?
Work Only on Your Circle of Influence
Make small promises and keep them
Be a light, not a judge
Be a model, not a critic
Be part of the solution, not part of the problem
When you make a mistake, acknowledge it instantly, correct and learn from it.
Don’t get into blaming and accusing mode.
Work on things you have control over.

Work on YOU!
Habit 2:
Begin with the end in mind
Exercise 4:
Writing a Personal Mission Statement
This will help you in crystallizing your vision of who you are and where you want to go in your career. Keep your career mission statement limited to no more than three sentences and no more than thirty words. Begin your statement with the words, “My personal career mission is . . .” and finish with qualifying words and phrases to describe your mission.
My Personal Career Mission is...
“My personal career mission is to become a world-class systems engineer in the banking industry.”
“My personal career mission is to gain experience in the network computing field toward earning at least two operating system certifications.”
“My personal career mission is to master the leading GUI software development tools and gain greater understanding of business applications development.”
“My personal career mission is to be an excellent and effective artist, trainer, teacher and leader”
Now it’s time to start working on a more complete personal mission statement, one that addresses how you will
• live
• love
• learn
• leave a legacy.
Start with a couple of phrases stating what you will be.

For instance, your statements might be:
“I will be a loving, listening and available parent to my children.”
“I will be a powerful writer, communicating messages in a manner that inspires change for the better within those who read my words.”
“ I will be true to myself, creating my own opportunities to be happy by seeking out people and groups who share my values.”
“While I know I can’t always choose my situation, I will always choose the way I react to it in a manner that is a positive and responsible example to others.”
“I will live my life as a gift and a great adventure; I will dare to make mistakes; I will reach higher than I think I can; I will spend each day as if it were a pocket full of money, buying only the most precious things with my time.”
Your mission statement should reflect your values and beliefs in a way that guides the goals you will choose to map out your plan. It shouldn’t be a mirror of what someone else thinks you should be, but rather a declaration of yourself.

When we finally can write a personal mission statement, new personal powers are unleashed.
We see who we are and make changes in things we don’t like.
We see who we are and exploit our strengths for greater good in our lives and the lives of others.
Because we know our end goal, we are not easily sidetracked by daily living

Why Write?

If you were to die five years from now, how would you want to be remembered by your friends, family, employer/co-workers, and church members? What would you want each of these to say about your character, contributions, and achievements? Write your obituary as if you were each of them.

Think of yourself sitting in a rocking chair with your son or daughter. You are about 55 years old and your son or daughter, about 18 years of age, is getting ready to take off for college many miles away. Your child asks you, “Dad (or Mom), if you could crunch it all down, what are the five values I should live my life by? And why?” Or put another way, “What values should I pass along to my children?”
Every day we are faced with decisions that lead us either closer or further from our goal. When it comes to goal-making decisions, no tool is as helpful as a personal mission statement. Habit 2, Begin with the End in Mind, is about developing a clear picture of where you want to go with your life. It means uncovering your values and setting goals around them. Habit 1 says you are the programmer, not the program. Habit 2 says you write the program.

Begin with the End in Mind means to begin each day or task with a clear understanding of your desired direction and destination. By keeping that end in mind you can make certain that whatever you do on any particular day does not violate the criteria you have defined as supremely important, and that each day of your life contributes in a meaningful way to the vision you have of your life as a whole
Habit 3:
Put first things first
It is important to know how to prioritize daily and weekly activities.
It is essential that you distinguish between important activities and urgent activities.
A great skill is the ability to manage your time.
Organizational skills are essential for success.
Organized people are more comfortable.
If you are organized, you can pack more into your life.
When you are secure in your comfort zone it allows you to stretch outside your comfort zone into zone your courage.
Do what you want to do, not what others want you to do.
We spend our time in 4 quadrants – each quadrant contains different kinds of activities and
represented by a type of person.
The Time Quadrants are made up of two primary ingredients, “important” and “urgent”.
Important things are those that contribute to your mission and your goals.
Urgent things are pressing things, in-your-face things, activities that demand immediate attention.
Yes Man
The Slacker
Quadrant 1: The Procrastinator
Put things off until they become urgent.
Maňana Habit

Quadrant 2: The Prioritizer
Plans, get things done ahead & does first things first.
Pick up a planner
Plan Weekly
Identify big rocks, the most important things your need to do this week. Make a list and prioritize your big rocks. Pebbles are the things that are not too important.
Block out time for your big rocks. Make sure you get things done first.
Adapt daily – modify and make changes as needed
Move beyond your Comfort Zone into Your Courage Zone – Getting your big rocks completed sometimes takes you outside your comfort zone. Sometimes it is an adventure and a risk, however stretching yourself leads to personal growth and will help you reach your potential.
“Don’t let fears make your decisions. You make them.”

When we take a risk, “It’s not the mountain we conquer, but ourselves.” (Edmund Hillary – the first person to climb Mount Everest)
Winning means rising each time you fall – If you fail, get back up and keep trying.
Be Strong in hard moments – Conflicts between doing the right thing and the easier one. Do the right thing. “Two roads diverged in a wood, and I – I took the one less traveled by, and that has made all the difference” – Robert Frost, poet.
Overcome peer pressure – Make sure you finish what needs to get done. Have won’t power. You may need to remove your self entirely from the environment you’re in.
Common Ingredient of Success – Discipline. “All successful people have the habit of doing the things failures don’t like to do. They don’t like doing them either necessarily. But their disliking is subordinated to the strength of their purpose.” (Albert E. Gray)

Quadrant 3: The YES Man
People pleaser. Loaded with activities that are important to other people but not important to them.


Quadrant 4: The Slacker
No activity is urgent or important. They waste time in excess. Lack of responsibility. Flakiness.


Habit 4
Exercise 6:
Baka La Baka VS Tayo'y Magsaya
Think Win-Win isn't about being nice, nor is it a quick-fix technique. It is a character-based code for human interaction and collaboration.

Win-win sees life as a cooperative arena, not a competitive one. Win-win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. Win-win means agreements or solutions are mutually beneficial and satisfying. We both get to eat the pie, and it tastes pretty darn good!

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that--to achieve that balance between courage and consideration--is the essence of real maturity and is fundamental to win-win.

Exercise 7:
Pass the secret message
Can be simple
Body language
Silence is a form of communication
Know the person you are talking to
People tend to believe those whom they trust
Timing is essential
Feedback is vital

Selective perception

Gumawa ng 10 alituntunin kung paano mas mapapahusay ang komunikasyon sa grupo.

Huwag pangunahan ang kausap.
Huwag puputulin ang sinasabi ng kausap.
Intindihin ang nararamdaman at banggitin ito
Huwag mag-react kaagad.
Ulitin ang detalye ng sinabi ng kausap.
Sabihin muli ng buod (summarize)

Talking too much or talking too little
Tactless & Offensive
Divulging confidential information
Talking about matters that are not yet final
Inconsistencies among leaders’ statements
Dangers in Communicating with Members:
Habit 6:
Exercise 9:
This habit is about creation
and creativity.
The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects.
Cooperative interaction among groups, especially among the acquired subsidiaries or merged parts of a corporation, that creates an enhanced combined effect.

Do you like to share?
Work in groups?
Do you believe two heads are better than one?
Do you celebrate the beauty of differences?
Are you open minded?

Habit 7:
Sharpen the Saw
Sharpen the Saw means preserving and enhancing the greatest asset you have--you. It means having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual.

These are the 7 habits, the 7 habits in our life (2x)
Habit 1 be proactive
Habit 2 beginning with the end in mind
Habit 3 put first things first
Habit 4...habit 4 think win win
Habit 5 seek first to understand then to be understood
Habit 6 synergize
Habit 7...habit 7 sharpen the saw
These are the 7 habits, the 7 habits in our life (2x) ...
With the 7 habits everyone can be a leader and the leader in me, the leader in me.

Pag taglay mo ang 7 Habits ______________....
Kaya ngayun, ako ay…._____
Anong marka ang nais mong iwan
sa mundong ito?
1. Meeting your ex
2. Being rejected/discriminated
3. Natural disaster
4. Fire
Tayo'y magsaya, tayo'y magsaya
Tayo'y magsaya't pumalakpak (2X)
Pumalakpak, pumalakpak
Tayo'y magsaya't pumalakpak (2X)

Understanding the Service Culture
through the
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