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Normalization of Deviance
Georgia Templeon 23 October 2012
Transcript of Normalization of Deviance
Negotiation of Risk
Patterns of Information
Organizational Culture What else happened? "...mistake, mishap and disaster are socially organized and systematically produced by social structures." (Diane Vaughan) "Norms are rules and expectations by which members of society are conventionally guided. Deviance is a failure to conform to these norms." (Wikipedia: Deviance (sociology) "Normalization refers to social processes through which ideas and actions come to be seen as "normal" and become taken-for-granted or 'natural' in everyday life." (Wikipedia: Normalization (sociology) Normalization of deviance is a sociological process by which anomalies become routine. Example: Speed limits How did that happen? Work in Groups Discussion How prevalent do you think normalization of deviance is in organizations? How valuable do you think it is to have a good understanding of this concept as emergency managers?
What can we do with this understanding?
Is is possible to control organizational culture? Should we?
NASA has launched a program to make their organization "High Reliability". Do you think this will help? Bring it back together Read through your source
Can "Normalization of Deviance" be used to describe your disaster? If so, how?
What other concepts discussed in this presentation can be used to describe it? (Eg bounded rationality, amoral calculator, path dependence, structural secrecy)
What other theories from class could be used to describe it? (eg Normal Accident, Black Swan, Network Theory)
Based on the answers above and as emergency managers, how would you have done things differently in order to mitigate, prevent or prepare for this disaster? Amoral calculator
Normalization of deviance
Work group culture
Redundancy as a worldview Conclusion: Lessons from NASA Three factors explain Normalization of Deviance in organizations Organizational failure: The Presidential Commission's version Political pressures
Normal Accident What else happened? Organizational failure: Diane Vaughan's version Bounded Rationality
Satisficing 5 step decision process:
•Signal of potential danger
•Acknowledgment of risk
•Review of evidence
•Acceptance of risk
•Shuttle launch 1. Production of work group culture
2. Culture of production
3. Structural secrecy Lessons Learned •“Qualified technical experts doing risk assessments, following the rules and using all the usual precautions, made a mistake.” What else happened? Organizational failure: the Joseph Hall version Can NOD be good for organizations?
Can organizations control NOD? Normalization of deviance and
"Path Dependence" Space Shuttle Columbia Hall's Suggestions “If the goal is to continue NASA’s mission while minimizing failure, then it is on the brink of a significant and necessary period of organizational change” Flatten Hierarchy
Collaboration over Contracting
Normalization of Deviance Alarms
Improve Problem Reporting and Corrective Action
Pursuit of a Sexy Goal
New Leadership Considering NASA’s production and political pressures, do you think these suggestions are feasible? Negotiation of risk
Culture of production
Patterns of information
Burden of proof