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Conflict

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by

Erchelle Torrato

on 20 February 2014

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Transcript of Conflict

conflict
conflict
effects, sources, resolution styles and strategies
definition
1. disagreement or argument about something important

2. a state of disharmony between incompatible or
antithetical persons, ideas or interest; a clash

3. opposition between individuals or forces in work

4. a struggle arising from opposing demands or
impulses
end.
MARKETING |
USES
COMPETING
COLLABORATING
COMPROMISING
ACCOMODATING
AVOIDING
conflict
sources
conflict
resolution
A. ASSERTIVENESS
- extent to which an individual attempts
to satisfy his or her own concerns

B. COOPERATIVENESS
- extent to which an individual attempts
to satisfy the other person concerns
dimensions
2
TKI Model assesses an individual's behavior in conflict situations - that is situations which the concerns of two people seems to be incompatible.
POOR COMMUNICATION
DIFFERENT VALUES
DIFFERENT INTERESTS
scarce resources
personality clashes
poor performance
VIOLENCE
MENTAL
HEALTH
DECREASE
PRODUCTIVITY
MEMBERS LEAVE
ORGANIZATION
INSPIRE
CREATIVITY
IDENTIFY NEW
MEMBERS
IMPROVE
COMMUNICATION

SHARE AND RESPECT
OPINION
conflict
effects

of
strategies
Six - Step
Model

State the
Problem
Both parties involve should be focusing on the same problem.
recognize your
commonalities
There are many things which you may
have in common
even though you
are currently in conflict.
state your need,
not your position
Participants must understand what is imporant to each
other or what
they need.
ask what you could
give in return
You may may not be in conflict once the conflict is satisfied.
enter into a
problem-solving
with the other
Generate variety of ways to solve
the problem.
follow through is
critical
It is important to ask, "What happens next?"
conflict
resolution
styles
AIMEE BENJAMIN | ERCHELLE JOYCE TORRATO
Full transcript