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Customer Service Training
Transcript of Customer Service Training
What is Customer Service?
acts of personal
So how do we provide
excellent Customer Service?
Make the choice!
the library how would
you like them to describe
Think about what that
and what it would
Making an Impression
Be attentive to your surroundings!
Nobody likes to hear no
Can you spin it positive?
Who's responsibility is it to greet people?
(That means you)
Getting them to visit the library is
Getting them to come back is