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Customer Service Training

Customer Service Training
by

Patrick Hoecherl

on 23 December 2016

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Transcript of Customer Service Training

Welcome to Customer
Service Training
What is Customer Service?
Great
customer service
comes from
small

acts of personal
kindness
.
So how do we provide
excellent Customer Service?
Make the choice!
After a
patron leaves
the library how would
you like them to describe
their experience?
Think about what that
experience would
look
like.
and what it would
sound
like.
A+
Customer Service
Accessibility
Availability
Affability
Agreeability
Accountability
Adaptability
Ability
Attitude
Making an Impression
First Impression
(Greetings)
Be attentive to your surroundings!
Nobody likes to hear no
Can you spin it positive?
Who's responsibility is it to greet people?
Everyone's
(That means you)
Getting them to visit the library is
marketing
.
Getting them to come back is
Customer Service
.
Full transcript