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There's No Crying in Baseball: Emotional Intelligence at Work

Exploring theories of Emotional Intelligence (EI), discussing stereotypes around emotion in the workplace and the interaction of EI with professional success.
by

Peggy Jackson

on 14 April 2011

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Transcript of There's No Crying in Baseball: Emotional Intelligence at Work

Darwin Weschler Gardner Goleman Women are more emotional than men Emotion has no place in business Fair peace becomes men; ferocious anger belongs to beasts ~Ovid All generalizations are false. Including this one ~Mark Twain He who angers you
conquers you ~Elizabeth Kenny What did you see, hear, feel? A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one ~Mary Kay Ash If you aren't fired with enthusiasm, you will be fired with enthusiasm ~Vince Lombardi Goleman's Model Self awareness Self management Social awareness Relationship management no crying Developing Emotional Intelligence
(Goleman) Identify
your emotions Understand your
emotional response Manage
your response Identify the
emotions of others Engage in
Heart-of-the-Matter
conversations Heart-of-the-Matter Sensory
(facts) Brain
(assumptions) Feeling
(emotions) Soul
(hopes) Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power ~Aristotle What's within your power? Emotional Intelligence at Work Limbic brain = action
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