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2010 Work Plan
Transcript of 2010 Work Plan
Web Conferencing Disaster Recovery Core Infrastructure
Upgrades IM Program &
Enterprise Architecture Tier 1 Distance Education Centre Build Portal Telehomecare
Expansion IAM Solution Corporate Level
Incident Response FOIP Must Do Business Continuity
Plan Assets & Warranty
Management Tier II PC Based Videoconferencing Telemedicine over the Internet Self-serve Network
Diagnostics Call Initiation and Control 1:
GAB Optimization Call Initiation and Control II:
GAB/Autoanswer/IP Gateway Capturing Event Data Operational Systems
Development IT Service Delivery Technical Quality Contact Centre Off-net Strategy Operating Initiatives Keeping the Lights On Special Projects Surgical Telementoring Emergency Services SmartSteth Platform Application Support Security Production Environment Service Desk Support Site Installs &
Maintenance Vendor Management Research & Development Telecom IT Work Plan
2010 - 2011 The Team