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Evidance: Internet Of Services

a mobile application for orchestrating everyday interactions with services | for FBK | by Claudio Moderini & Leonardo Giusti

claudio moderini

on 15 February 2011

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Transcript of Evidance: Internet Of Services

the IOS (Internet of Services) project is a five years joint research initiative financed by the Fondazione Bruno Kessler, which involves 5 different research units.

the general objective is to develop a software platform to allow people to orchestrate and personalize services in their everyday life. service composition dynamic monitoring real-time adaptation a mobile application for orchestrating everyday interactions with services developing a software platform to allow interoperability among different services;

monitoring the evolution of a service process and communicating changes to the user in real-time;

supporting run-time modifications on service processes and managing dependencies within clusters of services. a compelling experience evolves through a
cycle that evolves around three main phases :
ATTRACTION (it calls to you), ENGAGEMENT (you forget time) and EXTENSION (you want to relieve it). Claudio Moderini, Domus Academy
Leonardo Giusti, IMT – Institute for Advanced Studies

http://tinyurl.com/evidance DISCOVERING
CONSOLIDATING discovering and personalizing planning monitoring adapting service
evidences structure notation scene structure fact: users organize their daily life on the basis of ACTIVITIES and intentions (ie cycling, travelling etc.) not in term of service sectors

potentiality: to balance INDIVIDUAL needs (personalization and customization) with GENERIC needs by identifying and supporting on ACTIVITY CUSTERS fact: interaction with services is time based, mostly CYCLIC and it generates a PERSONAL USER EXPERIENCE resulting in a set of specific service PATHS

potentiality: to provide a UNIFIED INTERACTION MODEL and consistent interfaces for interacting with different SERVICE CLUSTERS and service FEATURES fact: users along a specific SERVICE PATH interact by way of different MEDIA INTERFACE (face to face, mobile, web etc.) both with DIGITALLY enhanced, PARTIALLY digital and NON digital service features

potentiality: to use PERSONAL MEDIA for supporting a SEAMLESS INTERACTION with both digital and non digital services The IOS Mobile Application aggregates different service functionalities in a seamless way, allowing custumers to organize their daily life on the base of MEANINIGFUL ACTIVITIES rather than single interactions with different services. The IOS software platform should be able to interact with the different service functionalities, and by creating a common digital infrastructure to allow the INTEROPERABILITY among the different service processes. In general we can identify four main SERVICE FUNCTIONALITIES (Get Information; Economical Transaction; Management; Variations). Depending on the level of digitalization of each service, customers have the possibility to access to the different service functionalities through different MEDIA (i.e. analogic channels such as phone call, face-to-face interactions; or digital media:smart phones, desktop computing, tablet , etc.) Two different access modalities to the service functionalities can be indentified: ANALOGICAL and DIGITAL. Each Service can allow only analogic, a mix of analogic and digital or only digital interactions. Services manage the interactions with their customers through a series of PROCEDURES, OPERATIONS, organizations which are under the line of visibility. They are internal process that are not visible to the final customer.
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