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Leaders Facilitate the Planning Process

Chapter 2

Carolyn Elbert

on 19 September 2017

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Transcript of Leaders Facilitate the Planning Process

"If you don't know where you are going, any path will get you there"
Hospitality professionals do not think this way, success is best ensured when you think carefully and develop plans
Planning Basics
Principles used to ensure the process will be productive
Implications of employee involvement:
Mutual Respect, must be earned & evolves over a period of time
Importance, feeling of acceptance
Operational Success, plans that make an impact
Managing Planning Information
Current & accurate information is the foundation for successful planning
Value Statements
Set of standards that guide restaurant & foodservice operations

for developing the vision and mission statement
Vision Statement
Describe what an establishment wants to become and why it exists
Mission Statement
Explains how the operation intends to meet its value goals and vision
Creating the Vision and Mission
Involve stakeholders, people who affect/are affected
Leaders Facilitate the Planning Process
Chapter 2
The Planning Process
The planning process is not especially difficult.....
It does take time and require creative ideas
Seek suggestions from your employees.."How should we accomplish the plan"
Goals are defined
Formal planning process
Access to information
Done at the correct departmental level
Involvement of directly impacted departments
Follow up
Involve Employees in Planning
All employees should know how their work relates to the short- and long-term goals of their organization
Brainstorming- a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group
Does Brainstorming Work?
Collect information as part of your daily routine
Information about the:
Operation.. talk to your guests, read reviews
Community..business conditions, employment rates
Restaurant/Foodservice Industry..memberships in professional groups
State, National and International Events..keep up with current events

The best plans need to be updated and maybe even revised completely
Core values: most basic reasons why the business exists
Aim high and Inspire
"Without a vision, an establishment has no reason to exist."
Iowa State University, Hospitality Management, Vision Statement
Excellence in professional and leadership development, economic development, and food safety for the foodservice and lodging industries through education, research, and outreach
Communicates what the operation is striving to do each day
**Should be clear and concise
Iowa State University, Hospitality Management, Mission Statement
Create, share and apply knowledge to develop leaders for the hospitality industry.
"What would our operation be like if it were ideal?"

Reference daily
Make decisions that connect
Activities that support
Value the importance
What you commit to do, desired results
Goal Setting: The One Minute Manager
Agree on your goals
Write out your goals
Read your goals
Stop during the day and look at your performance
Does your behavior match your goals?
Specific: clearly stated, exact expectations
Measurable: compare between results/goals
Achievable: strive to achieve; be realistic
Relevant: relate to operation's vision and mission
Timebound: dates by which they should be reached
SWOT Analysis
Strengths: What do we do well/advantages?
Weaknesses: What do we improve on?
Opportunities: What changes could occur to benefit the operation?
Threats: What changes could occur to hurt our establishment?
Business Plan
Statement of Goals and activities to be addressed within the next 12 months to move the operation towards its mission
"plan the plan" vs "work the plan"
Hold people accountable, develop a plan worksheet
Marketing Plan
How we tell our existing and potential customers about our establishment
Marketing through Social Media...
Operating Budget:
Revenue to be generated
Expenses to be incurred
Profit, if any, for a specific period of time
Operating budget can be compared to actual results, and then the manager will know if problems exist
Leaders Implement Effective Plans
Consider Employees' Abilities
Who might be involved and the extent to which they are involved
"The greatest danger for most of us lie in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark"
After you understand your employees' abilities think about these factors:
Current skills and knowledge
Ability to cooperate
Accountability (responsibility for an activity)
Respond to change
Organized Process for Reaching Goals
Step 1: Develop the plan..to reach one or more goals
Step 2: Implement the plan..due dates, show progress
Step 3: Evaluate the plan..did you reach your SMART goal
Step 4: Apply the results..aware of changes, feedback
The managers role is to support the goals even if they do not agree with them
We are not just our behavior
We are the person managing our behavior
"In every moment of life, we are simultaneous leading and following"
breaks down the long-range plan
How do you reach people?
What does this mean?
Example: To recieve my Hospitality & Restaurant Management Certification; and pass Exam #3 with at least a 80% on Novemeber 17th
Full transcript