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Emotional Intelligence

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by

LiQing Wong

on 28 November 2013

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Transcript of Emotional Intelligence

Benefits
Manage stress
Freely
choose to Change




Otherwise,
less
motivated
Develop EI
History of Emotional Intelligence
Social skills
Influence
Communications
Leadership
Change catalyst
Building bonds
Conflict management
Collaboration and cooperation
Team capabilities
Empathy
Service orientation
Developing others
Leveraging diversity
Political awareness
Understanding others
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
The ability to recognise an
emotion as it happens.

Emotional awareness
Self-confidence
Self-awareness
Self-regulation
Self-control
Trustworthiness
Carefulness
Adaptability
Innovation
You often have
little control over
when you experience emotions.

To motivate yourself for
any achievement requires
clear goals and a positive attitude.


Motivation
The ability to recognise how people feel
is important to success in your
life and career.

The development of a good
interpersonal skills is equal to
success in your life and career.
Importance of EI at the workplace
lift company from average to excellent
Use EI when hiring and promoting employees
By Understanding and managing our emotions and others allows us to communicate effectively, leads to stronger relationship and create trust with our employers, clients and fellow employees
relationship between colleagues, staff and directors
Conflict Resolution
threaten or disrupt efficiency and productivity

handle conflict and disagreements arise

provide solution

develop a more effective workplace.
Leadership
ability to understand what motivates others,
having power to inspire others
How to Build Relationship
Evidences
a Fortune 500 company in financial services proved that their high EI salespeople produced 18 percent more than the lower EQ salespeople
one recent study conducted by a Dallas corporation, the productivity difference between their low scoring EI employees and their high scoring EQ employees was 20 times
a Texas-based Fortune 500 Company went through EI development program, increased retention by 67 percent in first year and increased sales revenues
only in a company which the staff has high EI, can they work together to maximum effectiveness and cause the company to excel and succeed
Conclusion
having highly EQ employees make up in workforce
Ways
to Strengthen EI
Ask questions to clarify and understand what the person is saying.

Practice Deep & Focused Listening
Can Emotional Intelligence be developed?
Four
Aspects
Perception
Reason
Understand
Manage
Skills
Nonverbal communication
Listen intently
Control emotions
Recognize impact
Understand underlying emotion
Interpret cause
Nonverbal Communication
Body language
Facial expressions
Listen Intently
Hear the words not spoken
tone
pauses
Control Emotion
Recognize Impact
Impact of actions or words on coworkers
Respond effectively to the emotional aspect
Understand Underlying Emotion
Cause of emotion
Interpret Cause
Ask if your summary is an accurate portrayal of the communication content.
Summarize & Feedback
Ask questions to identify emotions and feelings. 

Ask to discover.

Ask questions
Stop your hurry long enough to recognize when body language is inconsistent with the words spoken.
Practice Noticing Nonverbal Communication
Whether you are receiving shared communication or just making assumptions
Notice if People You Relate to are Just Like You
Pay More Attention to Own Emotions
Analyze how you respond in emotional situations.
Make sure that you react on two levels.

facts
underlying emotions

Observe Own Reactions
CONCLUSION
Emotional Intelligence
Content of message
Underlying emotional component
a topic by ck, phd
How to enchance your personal E.I.
"the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
-Peter Salovey and John D. Mayer
Dealing with negative emotions
Staying cool under pressure
Reading social cues
Being Assertive and expressing emotions
Expressing intimate emotions
1. Understand yourself
Strength
Weakness
Depression
Anger
Anxiety
1.Identifying the emotion
(Noticing how your body reacts)
Thinking Different
Doing Different
IMAGINE
- Angry and upset
- Nervous and anxious
- Fearful, discourage, depressed
- Confused, stuck, or uninspired
- Uncertain or indecisive
1. Ability to read others
emotional, physical and verbal expressions
2. Communicate effectively to clarify intentions
> Thinking in the other person's perspective instead of you own
> Seek clarification from the person if needed. If necessary, inquire about it from him
X
Z
Y
Passive
Aggressive
Assertive
I feel...
...when...
...in...
relationship between suppliers, competitors, networking contacts, basically everyone
People and relationship
Job performance
navigate the social complexities of the workplace, lead and motivate others, and excel in your career
gauge candidates
a test before hiring
recognize and meet the needs of his people
encourages higher performance and workplace satisfaction
able to build stronger teams
1975
1985
1995
1987
1940s
1930s
Organizational Culture with EI
How Well Do You Read Other People?
4 Phases
Emotional Intelligence
History
Definition
EQ vs IQ
Importance at work place
How to enhance EI
How to build relationship
How to create organisational culture with EI
Benefits and challenges
1930s
Edward Thorndike describes the concept of "
social intelligence
" as the ability to get along with other people.
1940s
David Wechsler suggests that
affective components
of intelligence may be essential to success in life.
1975
Howard Gardner publishes The Shattered Mind, which introduces the concept of
multiple intelligences
.
1985
Wayne Payne introduces the term
emotional intelligence
in his doctoral dissertation entitled "A study of emotion: developing emotional intelligence; self-integration; relating to fear, pain and desire (theory, structure of reality, problem-solving, contraction/expansion, tuning in/coming out/letting go)."
1987
In an article published in Mensa Magazine, Keith Beasley uses the term "
emotional quotient
." It has been suggested that this is the first published use of the term, although Reuven Bar-On claimed to have used the term in an unpublished version of his graduate thesis.
1995
The concept of emotional intelligence is popularized after publication of psychologist and New York Times science writer Daniel Goleman’s book Emotional Intelligence: Why It Can Matter More Than IQ.
Mixed model
Achievement drive
Commitment
Initiative
Optimism
EI vs IQ
Phase 1:
Preparation for Change
Challenging for adults with
existing
set of behavior

Motivation is the
KEY

Phase 2:
Training
Motivation is the
KEY


Relationship
between employers and employees


11 Guidelines

1.Assess The Organization’s Needs

Importance
of "Emotional Intelligent" Employees
Obtain
ratings
of an employee




Skill
Weaknesses
in Emotional domain
2.Assess Personal Strengths and Limits


3. Provide Feedback With Care

Feedback
on the assessment results




Provide feedback with
sensitivity
and
skill
4.Maximize Employee Choice

5.Encourage Participation
Support
from Employers




Encourage through
words
and
actions
E.g. Participate in the training with their employees
Self-awareness
Self-regulation
Phase 3:
Transfer And Maintenance
Likely to be many cues and reinforces that support the
old
neural pathways.


An organization environment should be
supportive
and
helpful
in facilitating transfer of the newly established skills

Self-motivation
Phase 4:
Evaluating Change
Conduct
on-going
evaluation research:
Focuses
on continuous improvement on the skills and continual pursuit of quality

Enable a
better
performance
Increase
productivity
self-awareness
Self-regulation
Believe
it can achieve goals





Motivated
to Change
6. Link Training Goals To Personal Values


7.Adjust Expectations
8.Gauge Readiness
Confidence
is essential to success





More
Motivation
Go through several
stages of readiness




True
commitment
1.Foster A Positive Relationship


Good
relationship brings more
positive
change



Otherwise,
less
motivation
Give in to others easily
Wants to be liked
Allow others to take responsibility
Places greater weights on others
Provoking
Not considerate of others
Manipulation
Happy
Sad
Angry

i get sexually harassed
2.Maximize self-directed change
Match employees'
needs
,
goals
, and learning style
preferences


More
likely
to develop their emotional intelligence competence
my boss praise me
i failed my test
the toilet
the office
a module
3.Set Clear Goals
Specific
and
challenging

goals



Maximize
self- efficacy, mastery, and motivation
Embarrassment
Consequences
Impression
4.Break Goals Into Manageable Steps


Challenging
goals are
more
motivating


Break down into
attainable
steps
5.Maximize Opportunities To Practice
More practice is
important


Establish
new
and
more
effective skills
Loved ones
Best friends
Verbal
Body Language
Behavioral
6.Provide Frequent Feedback


A way of
indicating
whether the employee is on track



Sustain
Motivation
Am i over-reacting?
Is it really that bad?
What would be a better
way to look at things?
Contact others
Don't run from it
Take a breath
Do something happy
7.Rely On Experiential Methods
Ability to perceive, control and evaluate emotions
Definition of Emotional Intelligence
Measure: Emotional Competency Inventory (ECI), Emotional Intelligence Appraisal
conflict resolution
* manage conflicts in a positive;
* stay emotionally present;
* communicate non-verbally;


* Be better equipped to handle
emotionally charged situations
* catch and defuse many issues
before they escalate
Decision making
negative,
draining emotions
positive,
productive
Improves
relationship

Project manager
announces
a deadline without
consulting you,
what will you do?
* breakdown in communication,
*negative, reactive response
* managing your emotional reactiveness,
* remain calm,
* ask good questions

Better
team work

* Regulating emotions during conflict,
pressure, stress and deadlines

* contributing to Caring, supportive
relationships

* Maintain a positive productive
work environment.

Enhances
leadership skills

* clear picture of their strength and weakness
*
NO
rushed or emotional decisions
* rarely verbally attack others
* self-motivated

Challenges
Time
takes to develop
the skills ...

history
habits
fears
self-esteem
beliefs
Negative Views
LOGIC
E.I
Misuse
you can make choices that best serves you and affects others
Manipulate people
Improve yourself in a good way
8. Build In Support
Encouraged
to study, analyze, and emulate the desired behavior models



Enrich
learning
9.Use Models
10.Enrich Insights
Prepare
people mentally to encounter setbacks


Identify
and
overcome
potential obstacles


Apply

the new skills
11.Prevent Relapse
Remind
people to use the skills




Reinforce
the skills
1.Encourage Use Of Skills
Enhance
through ongoing support


Sustain
a person’s hope and motivation
A
natural
link between situation, thoughts and feelings


Enhance
self-awareness


Lead to a
meaningful
behavior change
Cognitive Ability
vs.
Emotional Intelligence

EI brings out
positive
personal qualities

"Emotionally Intelligent" employees are
important
to an organization
2.An Supportive Organization Culture
Level of valuing
EI learning affects the transfer and maintenance of specific skills


A
supportive
work environment enable better performance
Conclusion


Help
increase
the EI of employees


It is a process which takes
Motivation
,
Effort
,
Time
,
Support
and sustained
Practice
.
Actual
engage
in the desired pattern of thought, feeling, and action


Necessary for

real
behavior change
E.g. Role-play
Wong Li Qing
Fan Lili
Chong Kai Fang
Liu Wujing
Wang Jingna
Wong Chak Kwan

P1126659
P1126521
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P1127030

DFI/3B/FT/02
Emotional Intelligence 101
THANK YOU ...

Training


Transfer and Maintenance
Evaluating Change
" It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.”
8 Guidelines
Physical Heath
Preparation for Change
uncontrolled stress
Identify
the particular EI traits
E.g. Self-awareness
mental health
SKIT
Four scenes which represent one or more of the traits of EI.

STEP 1: Raise the board(s).
STEP 2: Explain why.
STEP 3: Win your prize!

Example: Nurse
Question:

What is the difference between Emotional Quotient (EQ) and Emotional Intelligence (EI) ?
Video Time
EI vs Personality
Personality is the particular combination of emotional, attitudinal, and behavioral response patterns of an individual.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups
IQ
EI

-> Control the emotions
-> Understand the impact
-> Regulate the emotions
-> Motivate and encourage
-> More focus on the work
-> More effective
=> Help prevent you from reacting and allow you to respond more thoughtfully;
=> effectiveness, confidence and motivation are all positively impacted
Moment-to-moment decision-making is
enhanced significantly.
Take a deep breath
Apply cold water
Do sports
Cost benefit
analysis
Take a hike
Take a hike
Full transcript