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Transcript of Emotional Intelligence
choose to Change
History of Emotional Intelligence
Collaboration and cooperation
The ability to recognise an
emotion as it happens.
You often have
little control over
when you experience emotions.
To motivate yourself for
any achievement requires
clear goals and a positive attitude.
The ability to recognise how people feel
is important to success in your
life and career.
The development of a good
interpersonal skills is equal to
success in your life and career.
Importance of EI at the workplace
lift company from average to excellent
Use EI when hiring and promoting employees
By Understanding and managing our emotions and others allows us to communicate effectively, leads to stronger relationship and create trust with our employers, clients and fellow employees
relationship between colleagues, staff and directors
threaten or disrupt efficiency and productivity
handle conflict and disagreements arise
develop a more effective workplace.
ability to understand what motivates others,
having power to inspire others
How to Build Relationship
a Fortune 500 company in financial services proved that their high EI salespeople produced 18 percent more than the lower EQ salespeople
one recent study conducted by a Dallas corporation, the productivity difference between their low scoring EI employees and their high scoring EQ employees was 20 times
a Texas-based Fortune 500 Company went through EI development program, increased retention by 67 percent in first year and increased sales revenues
only in a company which the staff has high EI, can they work together to maximum effectiveness and cause the company to excel and succeed
having highly EQ employees make up in workforce
to Strengthen EI
Ask questions to clarify and understand what the person is saying.
Practice Deep & Focused Listening
Can Emotional Intelligence be developed?
Understand underlying emotion
Hear the words not spoken
Impact of actions or words on coworkers
Respond effectively to the emotional aspect
Understand Underlying Emotion
Cause of emotion
Ask if your summary is an accurate portrayal of the communication content.
Summarize & Feedback
Ask questions to identify emotions and feelings.
Ask to discover.
Stop your hurry long enough to recognize when body language is inconsistent with the words spoken.
Practice Noticing Nonverbal Communication
Whether you are receiving shared communication or just making assumptions
Notice if People You Relate to are Just Like You
Pay More Attention to Own Emotions
Analyze how you respond in emotional situations.
Make sure that you react on two levels.
Observe Own Reactions
Content of message
Underlying emotional component
a topic by ck, phd
How to enchance your personal E.I.
"the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
-Peter Salovey and John D. Mayer
Dealing with negative emotions
Staying cool under pressure
Reading social cues
Being Assertive and expressing emotions
Expressing intimate emotions
1. Understand yourself
1.Identifying the emotion
(Noticing how your body reacts)
- Angry and upset
- Nervous and anxious
- Fearful, discourage, depressed
- Confused, stuck, or uninspired
- Uncertain or indecisive
1. Ability to read others
emotional, physical and verbal expressions
2. Communicate effectively to clarify intentions
> Thinking in the other person's perspective instead of you own
> Seek clarification from the person if needed. If necessary, inquire about it from him
relationship between suppliers, competitors, networking contacts, basically everyone
People and relationship
navigate the social complexities of the workplace, lead and motivate others, and excel in your career
a test before hiring
recognize and meet the needs of his people
encourages higher performance and workplace satisfaction
able to build stronger teams
Organizational Culture with EI
How Well Do You Read Other People?
EQ vs IQ
Importance at work place
How to enhance EI
How to build relationship
How to create organisational culture with EI
Benefits and challenges
Edward Thorndike describes the concept of "
" as the ability to get along with other people.
David Wechsler suggests that
of intelligence may be essential to success in life.
Howard Gardner publishes The Shattered Mind, which introduces the concept of
Wayne Payne introduces the term
in his doctoral dissertation entitled "A study of emotion: developing emotional intelligence; self-integration; relating to fear, pain and desire (theory, structure of reality, problem-solving, contraction/expansion, tuning in/coming out/letting go)."
In an article published in Mensa Magazine, Keith Beasley uses the term "
." It has been suggested that this is the first published use of the term, although Reuven Bar-On claimed to have used the term in an unpublished version of his graduate thesis.
The concept of emotional intelligence is popularized after publication of psychologist and New York Times science writer Daniel Goleman’s book Emotional Intelligence: Why It Can Matter More Than IQ.
EI vs IQ
Preparation for Change
Challenging for adults with
set of behavior
Motivation is the
Motivation is the
between employers and employees
1.Assess The Organization’s Needs
of "Emotional Intelligent" Employees
of an employee
in Emotional domain
2.Assess Personal Strengths and Limits
3. Provide Feedback With Care
on the assessment results
Provide feedback with
4.Maximize Employee Choice
E.g. Participate in the training with their employees
Transfer And Maintenance
Likely to be many cues and reinforces that support the
An organization environment should be
in facilitating transfer of the newly established skills
on continuous improvement on the skills and continual pursuit of quality
it can achieve goals
6. Link Training Goals To Personal Values
is essential to success
Go through several
stages of readiness
1.Foster A Positive Relationship
relationship brings more
Give in to others easily
Wants to be liked
Allow others to take responsibility
Places greater weights on others
Not considerate of others
i get sexually harassed
2.Maximize self-directed change
, and learning style
to develop their emotional intelligence competence
my boss praise me
i failed my test
3.Set Clear Goals
self- efficacy, mastery, and motivation
4.Break Goals Into Manageable Steps
Break down into
5.Maximize Opportunities To Practice
More practice is
6.Provide Frequent Feedback
A way of
whether the employee is on track
Am i over-reacting?
Is it really that bad?
What would be a better
way to look at things?
Don't run from it
Take a breath
Do something happy
7.Rely On Experiential Methods
Ability to perceive, control and evaluate emotions
Definition of Emotional Intelligence
Measure: Emotional Competency Inventory (ECI), Emotional Intelligence Appraisal
* manage conflicts in a positive;
* stay emotionally present;
* communicate non-verbally;
* Be better equipped to handle
emotionally charged situations
* catch and defuse many issues
before they escalate
a deadline without
what will you do?
* breakdown in communication,
*negative, reactive response
* managing your emotional reactiveness,
* remain calm,
* ask good questions
* Regulating emotions during conflict,
pressure, stress and deadlines
* contributing to Caring, supportive
* Maintain a positive productive
* clear picture of their strength and weakness
rushed or emotional decisions
* rarely verbally attack others
takes to develop
the skills ...
you can make choices that best serves you and affects others
Improve yourself in a good way
8. Build In Support
to study, analyze, and emulate the desired behavior models
people mentally to encounter setbacks
the new skills
people to use the skills
1.Encourage Use Of Skills
through ongoing support
a person’s hope and motivation
link between situation, thoughts and feelings
Lead to a
EI brings out
"Emotionally Intelligent" employees are
to an organization
2.An Supportive Organization Culture
Level of valuing
EI learning affects the transfer and maintenance of specific skills
work environment enable better performance
the EI of employees
It is a process which takes
in the desired pattern of thought, feeling, and action
Wong Li Qing
Chong Kai Fang
Wong Chak Kwan
Emotional Intelligence 101
THANK YOU ...
Transfer and Maintenance
" It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.”
Preparation for Change
the particular EI traits
Four scenes which represent one or more of the traits of EI.
STEP 1: Raise the board(s).
STEP 2: Explain why.
STEP 3: Win your prize!
What is the difference between Emotional Quotient (EQ) and Emotional Intelligence (EI) ?
EI vs Personality
Personality is the particular combination of emotional, attitudinal, and behavioral response patterns of an individual.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups
-> Control the emotions
-> Understand the impact
-> Regulate the emotions
-> Motivate and encourage
-> More focus on the work
-> More effective
=> Help prevent you from reacting and allow you to respond more thoughtfully;
=> effectiveness, confidence and motivation are all positively impacted
Moment-to-moment decision-making is
Take a deep breath
Apply cold water
Take a hike
Take a hike