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Business Process Management
Transcript of Business Process Management
Management What do you know about BPM? A process-centric approach for improving business performance that combines information technology with governance methodologies What is BPM?
Process Input Output Advantages of BPM The first rule of
any technology is that
automation applied to
an efficient operation
will magnify its
efficiency. The second rule
is that automation applied to an inefficient operation
will magnify its
inefficiency Accountability Reliability Accessibility Creation of
profit goals Enhance
efficiency Disadvantages of BPM Limits innovation BPM Life-Cycle Why do BPMs fail? Ignoring
User No Training so, Early Software Configuration Silo Thinking and Development Retrenchment Inflexibility Appian
Oracle BFM Software Identify processes
Aim to reduce problems over lifetime of process
Improvement could be in
Human to Human
Human to System
System to System
Improvement to ease regulatory, market or competitive challenges Takes theoretical design and introduces combinations of variables
Involves running “what-if analysis” Purchase an off-the-shelf application
Combination of software and human intervention
Direct execution of process definition Tracking individual processes
Collect information of users Identify issues faced during the process
Give possible suggestions to modify current process Founders of process management focused on incremental rather than radical innovation
Viewed improvements as controlled experiments
Standardized best practices -> increase in competence levels
BPM allow companies to achieve short-term benefits
Tangible and measurable success
Increase in skill of production Research : Why BPM limits innovation? Bubble Tea Shop (traditional) Bubble Tea Shop (with BPM) + source:youtu.be/_YXqnEXnnBk Source: EXPLOITATION, EXPLORATION AND PROCESS MANAGEMENT : THE PRODUCTIVITY DILEMMA REVISITED by Benner, Mary J., Tushman, Michael L., Academy of Management Review, April 2003 For Pleasure Viewing