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Copy of ISO 9001 Implementation Presentation

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Anna BD

on 7 August 2016

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Transcript of Copy of ISO 9001 Implementation Presentation

The ISO (International Organization for Standardization)
is a global network that identifies what International
Standards are required by business, government and
ISO Standards make the development, manufacturing and supply of products and services more efficient, safer and cleaner.
How does this affect Daily and why is it important to us?

For businesses
, the widespread adoption of International Standards means that suppliers can develop
and offer products and services meeting specifications that have wide international acceptance in
their sectors. Therefore, businesses using International Standards can compete on many more markets
around the world.

For consumers (our customers
), conformity of products and services to International Standards provides assurance about
their quality, safety and reliablity.
why do we need standards?
1. Internal Auditing - finding problems and opportunities
2. Corrective Action - correct the problems
3. Management Review - analyze the results and progress,
allocate limited resources & make improvements

Identify and Manage numerous linked activities

Process = Activity using resources, and managed in order to transform inputs into outputs

Process Approach = System of processes managed within an organization

Look for clearly defined processes
Look for the sequence and interaction of the processes
ISO Certification adds a clear direction of:
how to do things
how to report incorrect things
how to correct and prevent
things that go wrong
measure improvement results
4.Documentation Requirements
Quality Policy and Quality Objective
Quality Manual
Documented Procedures required in the Standard:
Document Control
Quality Records
Nonconforming Product/Service
Corrective Action
Preventative Action
Internal Audit
Any other documents needed to ensure the effective planning, operation and control of the processes
Document vs. Record
might require control depending upon information contained, such as blank forms, written procedures, checklists, flow diagrams. Information may be changed
objective evidence is documented on a form
history cannot be changed
Defines the Scope of the Quality System
The design and manufacturing and servicing of wooden projects.
Refers to 6 Required Procedures which are focused on how to manage the quality system
Nonconforming Product
Corrective Action
Preventative Action
Internal Audits
Document Control
Quality Records
The Quality Manual describes the interaction between the processes
5.Management Responsibility
6.Resource Management
7.Product Realization
8. Measurement, Analysis & Improvement
Customer Focus
Quality Policy
Responsiblity, Authority, Communication
Management Review

H DECO Quality Policy :

HDECO QATAR strives to provide its customers with a
high-level of customer service
by placing
at the forefront of everything we do.
This policy forms the basis for the quality system and is binding on all employees.
Providing a state-of-the-art high quality product and services.
Providing efficient and reliable service and support
Developing long-term customer and corporate relationship/partnership by demonstrating personal accountability for the quality of our work
Putting integrity in everything we do.
Provision of Resources
- Implement and Maintain QMS
- Continually Improve
- Enhance Customer Satisfaction
Human Resources
- Competence, Awareness and Training
- Master List of Training
Work Environment
Objectives and Measurements
Processes, Documents and Resources
Monitoring and Inspection
Records of Results including Customer Satisfaction
Does Product/Service Conform?
Does Quality Management System Conform?
Is Daily Processes continually improving effectiveness of QMS?
Does data support this?
Is the customer happy?
Monitoring and Measuring
Customer Satisfaction
Conducting Customer Surveys and Evaluating Complaints
Getting feedback from our Installers
Internal Audits
Have a set procedure with objective measurements in planned intervals. Follow-up all findings with corrective actions if necessary. Report all results
Corrective and Preventative Actions must be taken when planned results are not achieved
Product and Service Delivery
The evidence of conformance with customer requirements comes from a final inspection of Installation or delivery Note, customer approvals
There must be control of nonconforming product.
Identify and control any nonconforming product/service delivery to prevent unintended use or delivery
There must be continual improvement.
We do this using the quality policy, quality objectives, audit results, analysis of data, corrective and preventative actions and management reviews.
CORRECTIVE ACTION: Action to eliminate the cause of a nonconformance in order to prevent recurrence.
PREVENTATIVE ACTION: Action to eliminate the cause of a potential nonconformance in order to prevent occurance
Standards ensure desirable characteristics of products and services such as quality at an economical cost.
These standards and ISO certification enforce a form of quality management
The quality system consists of a
Quality Management Principle 1:
Customer Focus to Exceed Expectations
Quality Management Principle 2:
Leadership on Purpose
Quality Management Principle 4:
Process Approach
Quality Management Principle 5:
System Approach to Management
Quality Management Principle 6:
Continual Improvement
Quality Management Principle 7:
Factual Approach to Decision Making
Quality Management Principle 8:
Mutually Beneficial Supplier Relationships
Quality Management Principle 3:
Involvement of People at ALL Levels of the Company
8 Principles of Quality Management
Process Approach
Quality management System
Defining Quality
What is Quality?
Quality means different things to different people
Quality is
“fitness for use”
(Joseph Juran)
Quality is “conformance to requirements”
(Philip B. Crosby)
Quality of a product or services is its ability to satisfy needs and expectations of the customer
Who’s defining the Quality?
Mainly by the Customer
Internally by Organization
Externally by Laws & Regulations
Quality “ISO Standard definition”
Degree to which a set of inherent
characteristics fulfills requirements
ISO 9001
International Organization for Standardization
ISO is the world's largest developer and publisher of International Standards
ISO is a network of the national standards institutes of 157 countries - Geneva, Switzerland
ISO is a non-governmental organization that forms a bridge between the public and private sectors
ISO Structure
The International Standards
ISO has developed over 18,000 International Standards on a variety of subjects
ISO 9001:2008 Quality Management System
ISO 14001:2004 Environmental Management System
OHSAS 18001 Occupational Health and Safety System
ISO 22000:2005 Food safety management systems Requirements for any organization in the food chain
How YOU can contribute in
achieving the certification
This is how you can assist in achieving the certification:
Knowing your position in the organization structure.
Knowing your job title.
Understanding of the Quality Policy.
Knowing how your work is affecting the Quality.
Knowing your Responsibilities & Authorities
Following Documented Work Procedures
Filling up properly all provided forms
Process Approach
Which of these 2 pictures describe a Quality product ?
(December 24, 1904 – February 28, 2008) was a management consultant and engineer. He is principally remembered as leader for quality and quality management, having written several influential books on those subjects
(June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.
Increase work force in order to have full capacity production in the factory, (End of May)
Increase the productivity of the production department maintaining a high level of quality by indicating daily targets to team members and make sure those targets are achieved.(Immediately)
Create a proper maintenance program in order to avoid any failure in the machines which will lead to delays in the production.
Organize trainings to all team members related to the production of fire rated doors(Continuous), FSC products (End of march< continuous)and H&S.E (End of April)
Reducing the wastage of all materials by 20%. (By selecting properly the materials according to the manufacturing drawings and cutting lists.
Production Department Objectives
1. Develop a clear realistic project plan to increase the efficiency of the team members and the profitability of the company ( Beginning of each Project)
2. Organizing all file related to the projects in P Drive ( End of February-continuous)
3. Develop manufacturing drawings with accurate cutting lists in order to increase the productivity in the production department and reduce the waste of Raw Materials and Time ( March onward)
4. Develop a detailed procurement program related to each project in order to prevent any delay in production and confusion in procurement department ( End of March)
5. Prepare a clear installation method for all our product and train our installation teams accordingly ( Mid of April)
Design & Project Department Objective
Design & project procedure
Production procedure
Purchasing Procedure
Warehousing Procedure
HR Procedure
Accounting Procedure
IT Procedure
Forms :
Wood Order Request Form
Board Cutting List
Veneer Reception
Work instruction:
Delivery of Item from site to Factory for Repairing
Equipment Maintenance
Once these forms are filled
Are You Ready Now to start the Quality Journey!!!!
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
Leaders establish unity of purpose and direction. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
A desired result is achieved more efficiently when activities and related resources are managed as a process.
Identifying, understanding and managing a system of interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
Effective decisions are based on the analysis of data and information
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
ISO 9001 Best Business Practice
Clause1: Scope
Clause2: Normative reference
Clause3: terms & Definitions
Clause4: Quality Management System
Clause5: Management Responsibility
Clause6: Resource Management
Clause7: Product Realization
Clause8: Measurement, Analysis & Improvement
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