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MJB - Empathy Map

Template to create your empathy map - SAVE A COPY, then EDIT it

Melody Buckner

on 6 August 2013

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Transcript of MJB - Empathy Map

The problem statement encapsulates the need for the stakeholder you will continue working on for next week
University faculty teaching in an online environment for the first time
"I want the students to be engaged with each other and the content."
"I need to know they are learning."
"I don't want them to cheat."
"I don't want them to feel isolated or frustrated."
"How much time will it take to create an online course?"
"What kind of technology do I use?"
"Who will support me and them?"
"How will I connect with the students?"
Some faculty excited about teaching online, while others are skeptical or down right afraid.
There are more questions than answers about the process, technology and pedagogy.
Most are being asked or forced into this form of teaching, instead of coming to on their own. Money is the driving factor.
The faculty question the quality of an online course and are not sure students will obtain the necessary learning as in a face to face environment.
Many faculty do not realize the amount of time it takes to prepare for an effective online course.
Faculty are being asked to do something they really don't believe in, yet. They are afraid of change, but the change is happening all around them, so they must adapt.
Faculty do want what is best for their student. So they are searching for ways to deliver content online that brings about effective learning and engages students.
Faculty want a quality learning experience for their students.
Students are also afraid of the change. They have been successful at the learning paradigm and now the environment is changing.
University Faculty
create and facilitate
they want an effective, engaging
online course.
Faculty are afraid of change.
Many faculty are stuck with one way of teaching (example: lecture only)
Technology is seen as an obstacle, not as an effective tool for teaching.
Faculty do want a positive learning experience for their students.
Some students are also fearful
of online courses.
Cheating is the major concern among faculty in online courses.
Faculty are in denial that
online courses are inevitable.
Full transcript