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IT for business
Transcript of IT for business
ERP software integrates all facets of an operation, including development, manufacturing, sales and marketing. CONSUMER
MANAGEMENT CRM entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM is often thought of as a business strategy that enables businesses to:
Understand the customer
Retain customers through better customer experience
Attract new customer
Win new clients and contracts
Decrease customer management costs The ERP systems
used by Barclays are provided by SAP softwares. Barclays has taken advantage of SAP's hi-tech solutions to improve its internal collaboration and make the most of its business value reporting within IT. The potential benefits of using SAP software:
Increased COMPETITIVENESS with integrated, fast, and flexible business processes
ACCELERATED time to market with innovative, individualized products and services
SIMPLIFIED corporate structure, market channel, and business scenario management
IMPROVED corporate resource and asset utilization – and GREATER customer satisfaction
TRUSTED support for business processes in over 25 industries, 37 languages, and 45 localizations ERP SOLUTIONS:
Consolidate business data to avoid duplication of effort
Streamline business processes with consistent, reliable information and real-time transparency
Quickly respond to customer demand with efficient, fast, and flexible processes
Innovate without disruption by updating and activating specific business
functions on demand
Rely on a foundation that supports best practices for more than 25 different Industries ERP System Currently in Use ERP Financials Enhances core financial capabilities and generates accurate reports in real time
Captures processes from different applications – for a single version of financial truth
Reduces cost of goods sold (COGS) and maximizes profitability
Analyzes customer behavior and sales to quickly identify and seize new opportunities ERP Human Capital Management Improves workforce efficiency, productivity, and satisfaction
Delivers best-in-class HR processes at the lowest possible cost
Predicts and plans for future workforce needs and demands
Aligns corporate strategies with team and individual goals ERP Sales and Service Simplifies and accelerates the entire order-to-cash cycle
Streamlines processes and reduces operational costs
Boosts productivity and increases sales and profit margins
Benefits from profitable sales and interaction channels ERP Procurement and Logistics Execution Actively manages your end-to-end procure-to-pay processes
Reduces unnecessary stock and improve spend performance
Relies on a single, complete, and integrated solution ERP Product Development and Manufacturing Helps market with innovative, high-quality products
Proactively identifies and fixes potential issues with real-time tracking and analysis
Quickly responds to changes in demand with accelerated planning and execution
Improves plant performance with real-time visibility into shop floor processes CRM Barclays uses Teradata Customer Relationship Management (CRM) software. Barclays' Teradata CRM solution delivers highly-targeted and event-triggered multichannel marketing campaigns, supported by the Teradata enterprise data warehouse - a centralized, continuously-updated repository of integrated, detailed transactional and customer information. Applying insight derived from enterprise-class customer intelligence in real-time.
Dramatically reducing the cycle time to create marketing campaigns with well integrated tools that increase productivity and return on each customer contact.
Enhancing collaboration and sharing among marketers to increase productivity.
Providing more and better ways to select customers for communications.
Automatically identifying and prioritizing the most relevant communications for individual customers. ROYAL BANK
SCOTLAND The Royal bank of Scotland (RBS) is one of the world's leading financial services providers and one of the oldest banks in the United Kingdom (UK). Following the takeover of National Westminster Bank in 2000, the RBS Group has continued to grow its business around the Globe, in addition to its strong presence in UK, it has offices in Europe, the United States of America and in many other countries of Asia. By market capitalization at the end of 2002, it was the second largest Bank in Europe and the fifth largest Bank in the world. n 1727, RBS was founded in Edinburgh (UK), by the Royal Charter. It opened its first branch in Glasgow in 1783 and developed large network offices throughout the Scotland. During the nineteenth century, in 1874, it opened its branch office in London and from the 1920s onwards the Bank developed, by acquisition, a major presence throughout England. By 1970, following the Royal Bank's merger with the Edinburgh-based National Commercial Bank of Scotland, comprising the former National Bank of Scotland (established 1825) and Commercial Bank of Scotland (established 1810), it enjoyed over 40 % of Scotland’s banking business. Under the Williams & Glyn’s Bank banner, it also boosted a large and growing presence in Wales also. In 1985 Williams & Glyn’s merged fully with the Group's Scottish Clearing Bank, thereafter traded throughout Britain as a single entity, the Royal Bank of Scotland. The Royal Bank of Scotland Ltd, Trade Processing Unit is utilizing different applications for Enterprise resource planning Systems in Pakistan & across the world.
Details are as under:
BTR We have focused on the TASK Application Information System which is TRADE APPLICATION SYSTEM KERNEL.
TASK system is used for executing trade finance transactions.
This multi-purpose system has interfaces for all trade products, which is also used for Pre-audits / Sundry, Nostro investigation and reconciliation. Mission Statement
Providing the right solutions that combine our technology and expertise.
Our goal is to have a customer loyalty, controlled operations and employee’s satisfaction. In doing so, we strive for the highest level of integrity, competence, efficiency and transparency.
Be Accessible, Offer Solutions, and Build Relationships and keep challenging our own standards. Systems developer:
In RBS, the system developer role covers:
Writing code for operating systems and software to ensure that they function more efficiently.
Make recommendations for future developments to software or operating systems.
Develop systems in a response to technical specifications supplied by an IT analyst. Study of Existing System:
Currently The Royal bank of Scotland is using the Application TASK (Trade Application System Kernel) for Trade business purpose in the Trade department.
This system developed by the RBS Software team. In this system many modules are operational like an Import, Export, Guarantees which fulfill the Trade business requirements. TASK is a system used for executing trade transactions. This multi-purpose system has interfaces for all trade products. Also used for Pre-audits / Sundry, Nostrum investigation and reconciliation. TASK Application is working under the operating systems, Databases and hardware details are below mentioned.
Operating System Windows Server 2003
Desktop Client Windows XP
Networks LAN, WAN Environment
Hp Servers G5 Thirty years ago, SAP marked the beginning of a new era by introducing integrated software that could handle business processes in real time.
The standard-setting mySAP ERP solution introduces new levels of integration for business processes in heterogeneous system landscapes, plus flexible enhancement options for integrating other SAP for Banking solutions.
mySAP ERP combines proven, robust ERP software with extended functions that banks can use enterprise-wide to improve the management of corporate assets and critical business processes. Such a system includes the following benefits New efficiencies in integrated, end-to-end business processes for financials, human capital management, corporate services, and support operations. This support can optimize related IT investments, while providing many business advantages. Lower total cost of ownership as you leverage current IT investments, reduce integration complexity, and minimize the need for custom development. Deployment is easy and offers flexible options that simplify the initial implementation and upgrades and further reduce the cost of ownership. And because SAP for Banking solutions interoperate with third-party technologies, you protect your current IT investments. Incremental, deploy-as-you-go functions that improve the quality of internal services and reduce costs by implementing key capabilities as you need them – according to your business requirements. You can upgrade incrementally as your requirements change by adding new solutions and business functions. A faster return on investment Local depth
with a global
reach Balance Transfer Facility (BTF) NBL has introduced BTF which is often called one stop payment shop that takes care of all your financial needs.
It brings you the variety of features that provide you the spending convenience you need.
In BTF ‘there is no matter, what your limit’, you are charged on the amount of money you used and not on the whole amount assigned to you. Deposit Facility The following types of deposit accounts are being offered by NBL to various categories of people:
Current account --------------------Sahulat account
Savings account--------------------Anchor account
Checking account------------------Access account
Term deposit account-------------Value term Locker Facility NBL offers locker facility to its customer in order to avoid sleepless nights, and discover peace of mind.
The lockers at NBL are safe, convenient and private.
As a customer, you can enjoy personalized service and operate your locker in a friendly and pleasant environment. Insurance Plans of NBL NBL product menu spans across various lines of insurance and offers combination of life and non-life insurance plans which are made-to- fit your personal needs. This insurance plan provides cover on the following risks
Terrorism Non-Stop Banking (NSBC): The customers can make payments for their credit card, order a demand draft, or pay utility bills (i.e. telephone, gas and mobile bills etc.). In this way the customer can do almost all kind of banking transactions over the phone/ATM machine. The system we have decided to put up in our firm will be the same SAP technology as used by Barclays. The reasons we have for choosing this are: It is reliable as proven by reports from Barclays and other industries.
It is easily installed by professionals who are available.
CRM will be a great success on this due to the knowledge that this system allows useful interaction between customer and employee.
Due to its proven popularity with other firms, it is in fact the most probable and beneficial choice for a bank to put up as a backbone to their business. Relying on this system, business will be easy going as we would have one of the best systems in the world helping us along the way.
Proven that SAP system carries out plenty of functions that are required for daily business, it will be indeed useful for Noble to put this up as its Enterprise system. COMPARISON SAP
Largest share of the market
Highest short-listing rate
Lowest selection rate when short-listed
Longest payback period According to the research, the data set consists of over 2000 respondents from 61 countries who have selected or implemented SAP, Oracle or Microsoft Dynamics ERP solutions between February 2006 and May 2012. Oracle
Highest selection rate when short-listed.
Longest implementation duration.
Largest delta between planned and actual implementation duration.
Lowest percent of users who realized between 81- and 100-percent of benefits. Microsoft Dynamics
Smallest share of the marketLowest short-listing rate
Shortest implementation durationHighest percentage of users who realized between 81- and 100-percent of benefits