Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Transcript of 2018 A1W3D4
Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
SET THE TONE.
Homework for tomorrow:
- Revise past vocabulary
- 10 new verbs or new vocabulary
- 10 recorded repetitions
COACH, TRACK TRAINEE'S HOMEWORK
ever a bad thing? If so, when? Why?
QUICKLY REVIEW THE VOCABULARY. YOUR COACH WILL RANDOMLY ASK TRAINEES FOR A MEANING.
4. billing cycle
5. billing date
6. due date
top up .2
Airtime minutes .4
Have you ever ported a number?
if you had to port yours, which company would you choose?
PRACTICE FOR TOMORROW'S SKYPE CALLS. ONE PERSON IS THE AGENT AND THE OTHER THE REPRESENTATIVE.
GREETING - APOLOGIZE - EMPATHIZE AND OFFER A BILL EXPLANATION
According to our
, it seems that there is a $ ______ charge on your bill for premium sms (explain what it is).
Do you recall playing on any trivia, puzzle, or having received any type of paid subscription like the horoscope or news? (If the customer doesn't recall doing it, then offer a
credit onto the bill
and educate them if they receive any of those messages they shouldn't reply otherwise they would be charged)
(also referred to as Premium SMS) is text messaging that incurs a surcharge. Premium messages often come in the form of voting services, donations, subscriptions, and more.
Explain to the customer why a $9.99 charge is reflected on the bill.
Ask probing questions
to determine whether the charge is valid or not. If this charge is not valid, then credit the amount and educate the customer on how to avoid this. Your coach will explain how this works.
- Confirm the credit back - provide the new balance - ask for further help and close the call -