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SOWK 422: Working with Involuntary Clients

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Macy D'Elia

on 22 April 2013

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Transcript of SOWK 422: Working with Involuntary Clients

Suggestions for Working with Involuntary Clients 6. Give client as many choices as possible

7. Figure out what you can do for the client that they want

8. Use pro-social modeling and positive reinforcement

9. Allow the client to gain trust in you and the intervention process

10. Accept the fact that the client has the right to choose whether or not to cooperate Suggestions for Working with Involuntary Clients Articles Court-Ordered versus Voluntary Clients: Problem Differences and Readiness for Change
Solution-Focused Strategies with "Involuntary" Clients: Practical Applications for the School and Clinical Setting
Social Conflict Perspective on Work with Involuntary Clients
Counseling the Involuntary Client
Handling Hostility What is a hostile client? Articles Managing Difficult Behaviors in Hospice Clients
--Social Work Today Magazine. Macy D'Elia, Laura Jones, & Mary Clasing Working with Involuntary Clients Who are involuntary clients? Individuals who are forced into involvement with social workers but do not really want to be there.
May be mandated or nonmandated.
Mandated clients are people who are legally required to receive services (prisoners, people in institutions, and others under court order).
Nonmandated are people who are "pressured by important persons in their environment to seek assistance." 1. Acknowledge to yourself that the client is involuntary

2. Put yourself in the client's shoes

3. Label and help them express their negative feelings

4. Clarify your role

5. Know your limits of authority How to deal with a Hostile Client - Recognize reactions - Present and future
- Focus on them - Alternatives
- Be Empathic - Do not moralize
- Strengths - Summarize
- Know the facts - Establish goals Working with Resistant Families
--Child Welfare Manual
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