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Effects of Poor Communication in the Workplace
Transcript of Effects of Poor Communication in the Workplace
Quyelle L. Brand
What is Communication?
The word communication itself is an ambiguous word and can be used in virtually any sense. According to Eunson in Communication in the Workplace (2007), communication in the sense of the workplace can be defined as body language or nonverbal communication; leadership, power, and managing skills. It can also include conflict resolution skills and interpersonal skills such as listening and assertiveness.
When the aspects of proper communication lack, communication itself tends to break down and can lead to various negative effects on the organization as a whole including lack of productivity due to decreased morale. Employee morale plays a vital role in the productivity of an organization.
Wille (2013) attributes employee morale as one of the biggest effects of poor communication. In his blog, "The Effects of Poor Communication in the Workplace", Wille (2013) mentions that employee morale will slowly decrease as their feelings towards the company begin to diminish, but they will still do their jobs but only with minimum effort.
As morale among the employees decreases, the amount of errors increases due to the lack of motivation. There’s less effort to pass along important information which ultimately leads to errors caused by the lack of supervisor-employee communication. Errors become more prominent due to poor communication, information not being properly passed down.
The lack of communication is a huge issue that can be found in almost any career field. Poor communication in the workplace can ultimately lead to the downfall of the workplace with its various negative effects including employee morale, increase in employee error, and revised internal goals for the workplace
According to Wille (2013), communication between
employees and supervisors must always be clear, concise, and logical, this ensures that no miscommunication has occurred. If employees are too afraid to ask questions or morale is low and there is no motivation to do the job correctly, errors will continue to happen which will attribute to the downfall of the organization.
As the lack of communication leads to decreased employee morale and increased employee error, the company must take a step back to address these concerns, taking the focus off of important aspects such as expanding revenue and moving forward in business.
Thambi (2014) argues that taking a non-confrontational approach to conflict can be one of the most detrimental things a company can do. The ultimate goal should be to embrace and communicate through conflict to strengthen the organization.
What does Proper Communiction Look Like?
Proper communication can be portrayed in various aspects depending on the situation in the workplace. Eunson (2007) identifies proper communication under a
ppropriateness, reinforcement, preferences,
. Keeping these four points in mind, the employee and employer must determine the
channel to communicate through; make sure the information is relayed in more than one way to
the information; and lastly
communication or the process of relaying information in order to maximize the chances of the information being properly passed along.
These issues all play a major role in contributing to the decline of a business’s efficiency. Communication inevitable tends to break down due to various conflict and can lead to various negative effects on the organization as a whole including lack of productivity due to decreased morale. As morale among the employees decreases, the amount of errors increases due to the lack of motivation. With decreased employee morale and increased employee error, the company must revision it’s goals to embrace and communicate through conflict to strengthen the organization.
Eunson, B. (2007). Communication in the Workplace. Milton, Qld: Wiley. Retrieved
from http://eds.a.ebscohost.com.vlib.excelsior.edu/eds/ebookviewer/ebook/bmxlYmtfXzQ5Mjc1OV9fQU41?sid=a06af9d9-7441-4c2a9b3f 71fc5ce9eb09@sessionmgr4005&vid=7&format=EB&lpid=lp_1&rid=0
Thambi, O., & Albert, P. R (2014). English for Workplace Communication. Language
In India, 14(12),321325. Retrieved from http://eds.a.ebscohost.com.vlib.excelsior.edu/edsdetaildetail=4&sid=a06af9d974414c2a9b3f71fc5ce9eb09%40sessionmgr4005&hid=&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3%3d#db=edsglr&AN=edsgcl.394997974
Wille, D. (2013, April 12). The Effects Of Poor Communication In The Workplace.
Duane Wille. Retrieved from http://duanewille.com/the-effects-of-poor-communication-in-the-workplace/.