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CEO-at-a-Distance: JEFF BEZOS
Transcript of CEO-at-a-Distance: JEFF BEZOS
- “it’s still day one”
Metrics tell stories
Service, not gadgets
"The Question Mark"
Aim to impress shareholders
•Letter = peptalk, instills confidence
• Details of new development - “aim
to impress customers rather
than zeal best of competitors”
Sell more products and services.
Bezos’ version: “We don’t make $$ when we sell things; we make $$ when we help customers make purchase decisions.”
Investment strategy: “Proactively delighting customers earns trust, which earns more business from those customers”.
January 12, 1964
Jeffrey Preston Jorgensen
Jackie (Gise) Bezos
He was adopted at a young age by
his stepfather, Miguel "Mike" Bezos,
an engineer at Exxon.
Wife: MacKenzie (Tuttle) Bezos
Children: An adopted daughter
and 3 sons
Amazon spends $1.6 m/yr on
security for Bezos and family.
His wife, a respected novelist,
still drives him to work in their Honda after dropping kids off at school.
Bezos’ values are closely tied to
1. Customer obsession
3. Bias for Action
5. High bar for talent
“The Empty Chair”
Have a Backbone
When to meddle/intervene
Has changed over time
to be Earth’s most customer
-centric company, where
customers can find and discover
anything they might want to buy
online, and endeavors to offer
its customers the lowest possible
Bezos’ version: “to develop
premium products at
of Best CEOS
Shareholder returns of
Market cap increase by
"...I care very much about our long-term share price. I do not follow the stock on a daily basis, because I don't think there's any information in it."
Technology on Fire: Kindle, Phone, and TV
HBO Deal “Everything but Game of Thrones”
Prioritizes Customer Service/Relations
firstname.lastname@example.org for complaints
Attempted to contact w/ 8 email addresses, 4 worked
Brad Stone, author of "The Everything Store"
Business Book of the Year
Senior Writer for Bloomberg Businessweek
Native of Cleveland
3 Next Big Things From Amazon: What Customers Can Expect This Year, By Carol Kopp Apr 25, 2014
"Amazon.com Investor Relations: Annual Reports and Proxies." Amazon.com Investor Relations: Annual Reports and Proxies. N.p., n.d. Web. 1 Sept. 2014.
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Deutschman, Alan. "Inside the Mind of Jeff Bezos." Fast Company. N.p., 1 Aug. 2004. Web. 14 Sept. 2014.
How Jeff Bezos Makes Decisions." Harvard Business Review. N.p., n.d. Web. 1 Sept. 2014.
"How Jeff Bezos Rules His Amazonian Empire." The Telegraph. Telegraph Media Group, 15 Oct. 2013. Web. 1 Sept. 2014.
"Jeff Bezos Reveals His No. 1 Leadership Secret." Forbes. Forbes Magazine, n.d. Web. 1 Sept. 2014.
"Leadership Qualities of Jeff Bezos, Leadership Tips, Business Leaders."Center For Work Life. N.p., n.d. Web. 1 Sept. 2014.
McGinn, Dan. "How Jeff Bezos Makes Decisions." Web log post. Harvard Business Review. Harvard University, 18 Oct. 2013.
Web. 9 Sept. 2014.
Stone, Brad. "The Secrets of Bezos: How Amazon Became the Everything Store.” Bloomberg Business Week. Bloomberg, 10 Oct. 2013. Web. 06 Sept. 2014.
"The Amazon Fire TV Is Getting Better" by Michael Comeau Apr 24, 2014
"The Everything Store Jeff Bezos And The Age Of Amazon." Mmr 31.13 (2014): 69-82. Business Source Complete. Web. 14 Sept. 2014.
"The HR Capitalist: CASE STUDY: The Management Style of Amazon's Jeff Bezos..." 'The HR Capitalist' N.p., n.d. Web. 1 Sept. 2014.