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Desktop Prezumé by Ingo Webermann

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by

Peter Pansen

on 2 October 2018

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Transcript of Desktop Prezumé by Ingo Webermann

6896 Calls pro Monat
326 Calls pro Tag
Servicelevel 83 %
Dienstplan Kundenservice-Center
montags bis freitags von 7.00 bis 18.00 Uhr
samstags von 7.00 bis 12.00 Uhr
sonntags von 14.00 bis 18.00 Uhr
telefonisch erreichbar
montags bis freitags
von 7.00 bis 18.00 Uhr
samstags
von 7.00 bis 11.00 Uhr
Mittwoch ca. 300 Stück
Wochenende ca. 550 Stück
1/3 privat, 2/3 gewerblich
50 % schriftlich
40 % telefonisch
10 % persönlich
Elke
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