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Desktop Prezumé by Ingo Webermann

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Peter Pansen

on 10 April 2017

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Transcript of Desktop Prezumé by Ingo Webermann

8800 Calls pro Monat
416 Calls pro Tag
Servicelevel 85 %
Dienstplan Kundenservice-Center
montags bis freitags von 7.00 bis 18.00 Uhr
samstags von 7.00 bis 12.00 Uhr
sonntags von 14.00 bis 18.00 Uhr
telefonisch erreichbar
montags bis freitags
von 7.00 bis 18.00 Uhr
von 7.00 bis 11.00 Uhr
Mittwoch ca. 400 Stück
Wochenende ca. 700 Stück
1/3 privat, 2/3 gewerblich
50 % schriftlich
40 % telefonisch
10 % persönlich
Full transcript