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Alcohol Licensing Training

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by

Fernanda Antonio

on 27 March 2015

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Transcript of Alcohol Licensing Training

Premises Licence
These are the hours permitted to sell, supply or consume alcohol according to our licence:
The objectives of the Licensing Act 2003 are:
The prevention of crime and disorder
Public safety
The prevention of public nuisance
The protection of children from harm

Course Objectives
Be more aware of the licensing regulations and the consequences of not following the law
Understand your role in serving alcohol to guests
Find out ways of dealing with conflict and intoxicated guests

STRENGTHS, WEIGHTS & MEASURES
Intoxicated Guests
Serving more alcohol to an intoxicated guest is a serious offence leading to severe penalties
2013
Alcohol Licensing
Training

Course Topics
UK licensing laws
Our premises licence
Strengths, weights and measures
Under 18’s
Recognising an intoxicated guest
Stopping service to intoxicated guests
Failure on the part of any establishment or an employee to comply with these laws can result in a fine, loss of license and even prison
Monday to Saturday
09.00am – 11.00pm

Sunday
09.00am – 10.30pm
Residents & Room Service
Licensees
EXCEPTIONS
Can be supplied with alcohol at any time - 24 hours
Restaurants
Alcohol can be served with meals during opening hours only
May entertain genuine private friends at his expense at any time
Requirements
By law, we must have a DPS (designated licence supervisor) and there must always be one personal licence holder present to authorise the sale of alcohol.
Premises Licence
1 DPS
who is also a...
PLH
PLH
PLH
PLH
PLH
PLH
PLH
Mandatory Conditions
Failure to comply with these could result in £20 000 fine or 6 months imprisonment
DPS
Authorisation of alcohol sales
Age verification policy
Licensed security officers
No irresponsible alcohol promotions
No dispensing alcohol directly in the mouth
Free tap water for customers
Awareness of measures
PLH = Personal Licence Holder
The protection of children
Sell alcohol to under 18’s
Sell alcohol to an adult attempting to buy alcohol to an under 18
Deliver or allow delivery of alcohol to an under 18
It is illegal to:
Max fine £10,000
Licence suspension
48-hour closure
It is a criminal offence for any person to sell alcohol to a person who is under the age of 18.
Proofs of age that we can accept are:
A photo driving licence
A passport
An ID card
Serving alcohol to under 18's
Exception: A 16/17 year old may consume beer cider or wine with a meal, when purchased by an accompanying adult.
abv= 8% to 16%
abv= 3% to 5%
abv= around 40%
Served as 125ml, 150ml or multiples
Served as 25ml, 35ml or multiples
Served as half-pint or multiples
Trading Standards
We must:
provide a full description of drinks and their alcohol by volume
display cost and measures
serve alcohol in correct quantities and in the correct measures-
not dilute liquor
Failure to do any of the above is considered an offense under the Licencing Act 2003 (£1,000 fine)
Fixed penalty notice
Licence review hearing
Disciplinary
Dismissal
If you break the law...
Who is legally responsible for the sale of alcohol?
The person serving the drink
The Designated Premises Supervisor
The Personal Licence Holder
The Hotel
How to refuse sale of alcohol
Alert a back-up
Keep a record
Wait until the guest orders the next round before stopping service
Offer non-alcoholic alternatives
Tell the guest you are stopping service.

No YOU statements
It’s your responsibility to ensure that the guest does not receive a drink from friends or get a drink from another server or bartender.
How to recognise an intoxicated guest
Signs of intoxication
indistinct speech
bloodshot eyes
swaying unsteady pace while walking
difficulty with hand-eye coordination
obnoxious, rude, loud, aggressive,
overexcited behavior
impaired motor skills
You have a duty to refuse service to a person who is drunk.
If you fail to make a judgement, politely say that you need to speak to your manager.
Security staff, duty managers or any of the personal licence holders will be able to help you.
When dealing with intoxicated guests...
Don’t be judgmental
Never use “you” statements
Express concern and be genuine
Express empathy
Be firm
Be patient and remain calm
3 easy steps...
“Our company policy doesn’t allow me to serve you any more alcohol.”

“I’m not able to serve you any more alcohol this evening.”

“We would be responsible if something were to happen.”

“It is against the law for me to serve you any more alcohol.”
1
3
“I know this is frustrating or annoying, but I am concerned about your safety.”

“I know you’re upset. I would be upset too, but we just want to make sure that nothing happens to you.”
2
“I just want to make sure you get home OK.”

“We want you to come back again.”

“Why don’t we call it a night? We’ll see you tomorrow.”
Summary
Remember that you have a social and a legal responsibility when you serve alcohol!
Refuse to serve intoxicated guests
Refuse to serve under age guests, always ask for ID
Know to deal with drunken or abusive behaviour
Report soliciting prostitutes to your manager/security
Maintain a well-lit, clean and friendly establishment
Encourage the sale of soft drinks and food
Do not allow credit sales or betting/gambling
Serve alcohol in correct quantities and correct usage of measures
Do not dilute liquor
Follow all licensing regulations
Good Fridays
12pm to 10.30pm

Christmas Day
12pm to 3.00pm and 7.00pm to 10.30pm

New Year’s Eve
10.00am to 11.00pm (if on a Sunday 12pm to 10.30pm)

New Year’s
24 hour celebrations (from the end of permitted hours on new year’s eve to end of permitted hours on the following day.
Special Hours
Full transcript