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UPS International Business 359

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Loraine Viar

on 10 April 2014

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Transcript of UPS International Business 359

United Parcel Service, Inc.
The Company
A package delivery company, provides transportation, logistics, and financial services in the United States and internationally
U.S. Domestic Package
International Package
Supply Chain and Freight ("Yahoo finance: United," 2013)
The Roots to Success for UPS
Unique Culture--singular culture of never being satisfied
Managing Large-scale change
Integrate business with culture and customers
Focus on customer service
Involved in communities
Employment of native citizens
(Brewster, 2007)
Roy L. Viar III
38 Years of Safe Driving
Globalization Success
Loraine Viar
International Business 359

Humble Beginnings

4 Major Transitions
1. Delivering retail
2. Common carrier service
3. Biggest and fastest airline start-up in history
4. Synchronizing global commerce
Seattle, 1907
American Messenger Service
Thank you!
Enjoy your package!
Brewster, M. (2007). Driving change: The ups approach to business. New York: Hyperion.
UPS Public Relations. (2013, Sept 18). Retrieved from http://www.ups.com/content/us/en/about/facts/worldwide.html
Yahoo finance: United parcel service, inc. (ups). (2013, Sept 18). Retrieved from http://finance.yahoo.com/q/pr?s=UPS
Hired October 19, 1966
Retired May 30, 2004


"We are a practical people and not merely dreamers. We know that our dreams and plans won't get very far unless we have the right people to make them realities." -Jim Casey, Founder
2012 Revenue:
$54.1 billion
Worldwide (323,000 U.S.; 76,000 International)
8.8 million
daily (1.1 million pick-up, 7.7 million delivery)
Online Tracking: Average
39.5 million
daily tracking requests
Delivery Fleet:
package cars, vans, tractors, motorcycles, including
alternative-fuel vehicles,
jet aircraft fleet,
chartered aircraft
Air Hubs:
United States: Louisville, KY (Main Global Air Hub); Philadelphia, PA; Dallas, TX; Ontario, CA; Rockford, IL; Columbia, SC
Europe: Cologne/Bonn, Germany
Asia Pacific: Shanghai; Shenzhen; Hong Kong
Latin America and Caribbean: Miami, FL, USA
Canada: Hamilton, Ontario
(UPS Public Relations)
Present Day,
UPS, 220 Countries
Full transcript