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Call and Contact Centers and Globalization

Mind Map

Eduardo Fernandez

on 27 May 2010

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Transcript of Call and Contact Centers and Globalization

Globalization Contact Center Call Center Interact with People Territorial Compression Eliminate Distance Barriers Sell Recieve Information Help Customers Financial Support Technical Support Data Collection where customer contacts are managed collective handling of letters, faxes, live chat, and e-mails at one location Recieving and transmitting request
via telephone Direct contact with customers Direct Sales Managing Contacts Save Time Saves Money Eliminates political,
economial, or social barriers
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