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Transcript of Disney
Disney Magic cruise ship departs on its inaugural cruise February 8, 2001 China September 12, 2005 Hawai'i August 29, 2011 China 2015 Disney Vacation Club
October 1991 Adventures by Disney
2005 Walt Disney Imagineering
December 16, 1952 4 Ships
Disney Magic 
Disney Wonder 
Disney Dream 
Disney Fantasy  Destinations
Transatlantic 1. It begins with a smile
2. Make eye contact and use body language
3. Respect and welcome all guests
4. Value the magic
5. Initiate guest contact
6. Creative service solutions
7. End with a "thank you'' Disney Service Model Five Steps of Leadership 1. Provide clear expectations and standards
2. Communicate these expectations through demonstration, information, and examples
3. Hold cast members accountable for their feedback
4. Coach through honest and direct feedback
5. Recognize, reward, and celebrate success Be Our Guest! Employee Recognition 1. Milestones for years of service
2. Special social and recreational events
3. Film festival invites
4. Family Christmas Party Treasure Island National Treasure Career Opportunities Fun Facts: The Disney Look The Disney College Program Body Alterations
College Campus Rep
International Programs 4 Disney Keys to a Great Guest Experience Safety
Efficiency Club 33, Royal Street, New Orleans Square, Disneyland
Private Dining Restaurant
May, 1967 Gotta Kick it Up Katie Weaver Branddye Weeks Works Cited http://hiddenmickeys.org/HiddenMickeyParks.html http://thewaltdisneycompany.com http://subscriber.hoovers.com http://worldclassbenchmarking.com Acquisitions of:
Pixar, 2006 (All-stock transaction)
Marvel, 2009 ($4.2 Billion)
LucasFilms, 2012 ($4 Billion) http://www.mergentonline.com.ezproxy.gsu.edu ABC Cable Networks Group
ABC Enterprises, Inc.
ABC Family Worldwide, Inc.
ABC Holding Company Inc.
ABC Kids Europe Holdings, Inc.
ABC Kids SPC1, Inc.
American Broadcasting Companies, Inc.
Buena Vista Home Entertainment, Inc.
Buena Vista International, Inc.
Buena Vista Pay Television, Inc.
Buena Vista Television
Buena Vista Theatrical Group Ltd.
Buena Vista Video On Demand
BVS Entertainment, Inc.
Cable LT Holdings, Inc.
Circle Location Services, Inc.
DCL Finance (UK) Limited
Disney CIS Holdings S.a.r.l.
Disney Credit Card Services, Inc.
Disney Destinations, LLC
Disney Enterprises, Inc.
Disney Magic Company Limited
Disney Canada Inc.
Disney Vacation Club Management Corp.
Disney Vacation Development, Inc.
Disney/ABC International Television, Inc.
EDL Corporation S.A.S.
EDL Holding Company, LLC
EDL S.N.C. Corporation
ESPN Classic, Inc.
ESPN (Europe, Middle East, Africa) Ltd.
ESPN Enterprises Inc.
ESPN Global Limited
ESPN, Inc. Euro Disney Investments S.A.S.
Euro Disney Investments, Inc.
Euro Disney S.A.S.
Global Sports Media Limited
Hong Kong Disneyland Management Limited
International Family Entertainment, Inc.
Jetix Europe N.V.
Jetix Europe Properties S.a.r.l.
KGO Television, Inc.
Magical Cruise Company, Limited
Marvel Characters B.V.
Marvel Characters Inc
Marvel Entertainment, LLC
Marvel Studios, LLC.
Marvel Worldwide, Inc.
Miramax Holding Corp.
MVL Film Finance LLC
MVL International C.V.
Shanghai International Theme Park Company Limited
The Walt Disney Company (France) S.A.S.
The Walt Disney Company (Germany) GmbH
The Walt Disney Company (Italia) S.r.l.
The Walt Disney Company (Japan) Ltd.
The Walt Disney Company (Southeast Asia) Pte Ltd.
The Walt Disney Company Limited
Touchstone Television Productions, LLC
UTV Software Communications Limited
Walt Disney Parks & Resorts U.S., Inc.
Walt Disney Pictures
Walt Disney Travel Co., Inc.
Walt Disney World Co.
Wedco One (Luxembourg) S.a.r.l. Participations S.C.A.
WLS Television Subsidiaries Disneyland Opening Day
2 months later- 1 millionth guest Matterhorn Basketball Court
Attic-like room Hidden Mickeys
Concealed or not obvious Cats in the park Walt's Apartment
Fire Station on Main Street http://www.squidoo.com/disneyfunfacts http://www.imdb.com/name/nm0000370/awards Academy Awards, 1932-1969
Won 26 Oscars
Nominated for 59 Oscars
Golden Globes, USA
The Living Desert, 1954
Star on the Walk of Fame, 1960
Laurel Awards, 1961-1967 (Producer)
Primetime Emmy Award, 1965 (Best Producer of a Film Series: Wonderful World of Color)
MP Screen Cartoonists Award, 1987 (Snow White- 50th Anniversary)
Many more including Golden Medal Awards at the Venice Film Festival Cinderella's Castles Disneyland Resort
Walt Disney World Resort
5 golf courses
Tokyo Disney Resort
Shanghai Disney Resort
Aulani, a Disney Resort & Spa
Hotel & Timeshare Themed
Early park entry
Childcare & learning programs
Disney character wake-up calls Features We hope your dreams come true... The End! Fun Fact When Disney World opened, adult admission to the Magic Kingdom cost $3.50.
Today it costs $85. Fun Fact If you were to stay in a different room every night at the Disney World resorts, to sleep in them all would take you 68 years. Fun Fact Cast members represent 80 nationalities and speak more than 50 languages Fun Fact The coins dropped into the waters of the It’s A Small World attraction at Walt Disney World are donated to various organizations, such as Quest, Inc. Revenue & Operating Income, per Segment Spread the Magic
Establish What Quality Means
Respect the Guests
Very Important is How a Guest Should Feel
Individualize the Interactions
Create the Experience
Exceptional Service - Always! Stocks