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Business Level of Communication

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by

Sofia Cruz Babbar

on 2 June 2014

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Transcript of Business Level of Communication

The act of
What is communication?
A communicator encodes, then transmits the message via channel to the other communicator(s) who then decodes the message.
Transactional
Model of
Communication
Channels of Communication
used in a Call Center
transferring
information from one place to another.
how people use messages
to generate meanings within and across various contexts, cultures, channels, and media.
Is the


General Manager
Production Manager
Sales
Manager
Subordinates
Informal
unofficial channels
of communication
that exist in a business
(often spoken as opposed to
written communication).
official channel of
communication
which exist in a business, such as information being passed through 'line' and 'staff' relationships.
General Manager
Supervisor, Production, Sales
Managers
Agents
Web
Phone call
Email
Web-Chat
It focuses on
Business
level
of
Communication
Formal
Formal
vs
Informal
Communication
Sykes Enterprises
provides business
process outsourcing
services, IT consulting and IT-enabled services, such as technical support
and customer service.
Contact Center Services
Tele
Health
Assistance
Services
Sykes'

services are categorized into three lines of business
Essential features employees need to have in a high level
of business communication...
Good Listener
Exceptional English
Language Skills
Computer Knowledge
Self-Confidence

Competitive
Business Communication
Internet
Print
Radio
Outdoor
Word of Mouth.
Is any communication used to promote a product, service, or organization.
Communication is considered
among business,
interpersonal
skills and etiquette.
Types of Business Communication
Internal
External


Communication
The
LEVEL
of productivity of these two
are the ones that define
a
successful
business company
and
CORE
E-MAIL
Sofía Cruz Babbar
Full transcript