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Emotional Intelligence

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on 22 May 2015

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Transcript of Emotional Intelligence


Alex Chen, Daniel Kleinhans, James Macpherson, Amy Rodda, Caitrin Seery and Michael Wu
What is EI?
Goleman's Model of Emotional Intelligence - The Mixed Model

Personal Competencies
Social Competencies
Social Skill
Social Competencies of Emotional Intelligence
Social Skills
Developing Empathy
Service Learning
Developing Social Skills
Team Building Activities
Developmental Relationships
Developing EI
Goleman’s model - 5 competencies:
Social skills

"abilities such as being able to motivate oneself and persist in the face of frustrations; to control impulse and delay gratification; to regulate one's moods and keep distress from swamping the ability to think; to empathize and to hope."
Goleman, D. (1995)
Debates/Criticism surrounding EI

Murphy (2006) suggests there "are some reasons for optimism about the future of emotional intelligence, but there is still a long way to go before this concept will come close to living up to the hype."

"Generation of several versions of EI theory is a sign of vitality in the field not a weakness" (Cherniss et al. 2006)

Rosete & Clarrochi (2005) suggests EI predicted leadership effectiveness and also explained variance unaccounted by either IQ or personality.

"Critics of emotional intelligence argue that much of the interest in and extravagant claims about EI have been fueled by research published in books as opposed to peer-reviewed journals" Sadri 2012
The Ability Model
(Mayer, Salovey & Caruso 1997)
Defines EI as "the capacity to reason about emotions and to use emotions to enhance thinking" (Sadri 2012)

Made up of 4 levels of emotional abilities
Perceiving Emotions
- Most basic level
- Ability to recognise facial expressions and what they mean
Effective leadership and EI development is largely dependent on experiences (Thomas & Cheese 2005; Amagoh 2009)
Personal Competencies of Emotional Intelligence
Individual Reflection
it's as simple as...
Ask questions
Begin with the end in mind
Catch up with your experience
Reasoning With Emotions
- Weigh conflicting emotions against each other

- Fall back on previous
scenarios to compare
emotional sensations
Understanding Emotions
The mixed model (Goleman 1995)

The ability model (Salovey & Mayer 1990)
Why is EI Important?
Why we found EI to be important?
1. Physical Health
2. Mental Well Being
3. Relationships
4. Conflict Resolution
5. Success
Physical Health
Mental Well Being
Conflict Resolution
Stress management – emotional balance & adjustment
Mental disorder, deviant behavior & self destructive acts (Hertel & Shittz 2009)
Austism (Vachon & Bagby 2007)

Motivation - petty
- Understand relationships with shifts in emotion
- Recognise emotions and understand how they change
Managing Emotions
- Manage own emotions as well as capability of dealing with others
- Example -> Alleviating someone's anxiety
through offering advice based on experience
EQ vs IQ
- IQ is the ability to learn, understand,
and apply skills to logical reasoning, abstract and spatial thinking

- EQ is the abilities that allow an individual to identify, evaluate, control and express emotions as well as perceive others' emotions.
Relation to Leadership
- EQ is the best predictor determining who emerges as a leader

- Unlike EQ, IQ doesn't provide ability to understand emotions present in workplaces

- Positive correlation between high EQ and higher job performance at all levels of a business
- Stress has a huge impact on physical health
- Stress and EI have a direct link
- Managing stress is important to maintaining good health
- Understand the people we interact with
- Be able to read people
- Better communication
-Strong internal motivator
-Create better networks
- Persevere with a resilient outlook
4 approaches to leadership development
(Conger 1992)
Personal development
Conceptual understanding
Skill building

6 themes of effective leadership & leader development
(Hartman, Conklin & Smith 2007)
Ethical behaviour
People orientation
Full commitment
Difficult challenges
Reflective journaling stimulates emotional competence
(Harrison & Fopma-Loy 2010)
Batool, SS 2011, 'Emotional intelligence based treatment in mental illness: a prospective analysis', Pakistan Journal of Social Sciences (PJSS), vol. 31, no. 2, pp. 251-9.
Cherniss, C, Extein, M, Goleman, D & Weissberg, RP 2006, 'Emotional intelligence: what does the research really indicate?', Educational Psychologist, vol. 41, no. 4, pp. 239-45.
Conger, JA 1992, Learning to lead: The art of transforming managers into leaders, Jossey-Bass Inc Pub.
Covey, SR 1989, 'The 7 habits of highly successful people', New York: Fireside.
Goleman, D 1998, Working with emotional intelligence, Bantam.
Harrison, PA & Fopma-Loy, JL 2010, 'Reflective journal prompts: a vehicle for stimulating emotional competence in nursing', Journal of Nursing Education, no. 49, pp. 644-52.
Hartman, N, Conklin, T & Smith, J 2007, 'What leaders say versus what academics write: The relevance of leadership theory', SAM Advanced Management Journal, vol. 72, no. 4, p. 32.
Murphy, KR 2006, A critique of emotional intelligence: What are the problems and how can they be fixed? , Lawrence Eribaum Associates, New Jersey.
Rosete, D & Ciarrochi, J 2005, 'Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness', Leadership & Organization Development Journal, vol. 26, no. 5, pp. 388-99.
Sadri, G 2012, 'Emotional intelligence and leadership development', Public Personnel Management, vol. 41, no. 3, pp. 535-48.
Thomas, RJ & Cheese, P 2005, 'Leadership: Experience is the best teacher', Strategy & Leadership, vol. 33, no. 3, pp. 24-9.
Zeidner, M 2013, 'What we know about emotional intelligence', Development and Learning in Organizations: An International Journal, vol. 27, no. 3.
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