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Softskill training - Part 4 - team leader skills

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by

Thanh An Le Nguyen

on 3 March 2015

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Transcript of Softskill training - Part 4 - team leader skills

Communication
Leadership
Plan development
General Rules at work
SMART
no personal emotion
responsible
objective-oriented
face2face
email
social media
1- your teammate ask for help and you really don't have enough time
Aggressive vs. Passive vs. Assertive
2- you delegate a task to a colleague and he missed the deadline, now that your manager is asking you about it
3- your customer complains about your work. When you check, you realize that it was his fault. What would you say
Dear ...,
To whom it may concern
Dear Sir,
Yours faithfully
Yours truly
Yours Sincerely
Best Regards
Cheers
Signature:...
Le Nguyen Thanh An
Officience - NSBU Data Analyst - Process & Data Services
Email: thanhan.lenguyen@officience.com
Mobile: +84 (0) 937.698.767
Address: 117B Nguyen Dinh Chinh, Phu Nhuan District, Ho Chi Minh City, Viet Nam

The information or conversation contained in this email is the property of Officience Business and its affiliates (individually or collectively). No part of this conversation may be reproduced, stored in a retrieval system, or transmitted in any forms or by any means; electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of myself or relating sides. Legal action will be taken against any infringement.




Officience is a State-Of-The-Art French provider of business performance services which has pioneered the outsourcing industry in Vietnam. Our development is based on core competencies : business, data and content management (BPO - Business Process Outsourcing, KPO - Knowledge Process Outsourcing); information system (software development, application maintenance, quality insurance, test, web solutions, dedicated offshore teams); artwork and design services (2D, 3D image processing, GIS). Founded in 2005, Officience with its 150 employees service clients from startup to Fortune 1000 MNCs all over the world. To learn more about us : www.officience.com

Please consider the environment before printing this email
5 min.
You have just come back from a 5-day-holiday-leave.
Although you had sent an email to inform your client about your authorized substitute, he still called to complain with your manager that because of your absence, he had to wait 2 more days for his goods.
Write an email to this client.
Intro
Content
Close
List all social channels you know
Target audience of your posts
Facebook - Google Plus - Twitter
LinkedIn
Personalize your invitation
No personal emotional feed update
Update your profile continuously
Presentation
Data Analysis
Report/ Plan
Showcase
using Excel
Data
Information
Filter
Group
Calculate
Present
... Design a spreadsheet to show me information shall you need to know how to win the job race against your classmates
(remind me to send you excel level specification list)
Structure
Content
Design
using Word
...Compose a plan organizing a talk show of ... at your school
outline
TOC - auto
appendix/ annex
list of reference
front Page
margin
header/ footer
illustration
communication rules applied
corporate identity
name
Using Presentation
from "The Presentation Secrets of Steve Jobs" by Carmine Gallo
Story
Message
Structure
purpose-focus
... Create a 5 minute presentation to present about yourself to a company
Lead
delegate
inspire
=
+
how about presentation?
level management
time management
importance level
Urgency level
Important but not urgent
Not Important and not urgent
Important and urgent
Not Important but urgent
70% - x5
100% - x5
~20% -x3 and QC
50% - x2 and QC
TIME
LEVEL
capability
level
Number of meeting
high cap - little chat
low cap - little chat
low cap - much chat
0
3
5
high cap - much chat
less meaning - step by step guideline
more meaning - open space guideline
less meaning - step by step guideline
more meaning - step by step guideline
...You have 3 staffs. 1 high cap, 2 low caps and 2 weeks to prepare. Design timeline and delegation plan for your previous talk show plan.
SUMMARY
RETROSPECTIVE
Positive
Negative
CHEERS!
TEAM-LEADER-LEVEL SOFT SKILLS
Full transcript