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Softskill training - Part 4 - team leader skills
Transcript of Softskill training - Part 4 - team leader skills
General Rules at work
no personal emotion
1- your teammate ask for help and you really don't have enough time
Aggressive vs. Passive vs. Assertive
2- you delegate a task to a colleague and he missed the deadline, now that your manager is asking you about it
3- your customer complains about your work. When you check, you realize that it was his fault. What would you say
To whom it may concern
Le Nguyen Thanh An
Officience - NSBU Data Analyst - Process & Data Services
Mobile: +84 (0) 937.698.767
Address: 117B Nguyen Dinh Chinh, Phu Nhuan District, Ho Chi Minh City, Viet Nam
The information or conversation contained in this email is the property of Officience Business and its affiliates (individually or collectively). No part of this conversation may be reproduced, stored in a retrieval system, or transmitted in any forms or by any means; electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of myself or relating sides. Legal action will be taken against any infringement.
Officience is a State-Of-The-Art French provider of business performance services which has pioneered the outsourcing industry in Vietnam. Our development is based on core competencies : business, data and content management (BPO - Business Process Outsourcing, KPO - Knowledge Process Outsourcing); information system (software development, application maintenance, quality insurance, test, web solutions, dedicated offshore teams); artwork and design services (2D, 3D image processing, GIS). Founded in 2005, Officience with its 150 employees service clients from startup to Fortune 1000 MNCs all over the world. To learn more about us : www.officience.com
Please consider the environment before printing this email
You have just come back from a 5-day-holiday-leave.
Although you had sent an email to inform your client about your authorized substitute, he still called to complain with your manager that because of your absence, he had to wait 2 more days for his goods.
Write an email to this client.
List all social channels you know
Target audience of your posts
Facebook - Google Plus - Twitter
Personalize your invitation
No personal emotional feed update
Update your profile continuously
... Design a spreadsheet to show me information shall you need to know how to win the job race against your classmates
(remind me to send you excel level specification list)
...Compose a plan organizing a talk show of ... at your school
TOC - auto
list of reference
communication rules applied
from "The Presentation Secrets of Steve Jobs" by Carmine Gallo
... Create a 5 minute presentation to present about yourself to a company
how about presentation?
Important but not urgent
Not Important and not urgent
Important and urgent
Not Important but urgent
70% - x5
100% - x5
~20% -x3 and QC
50% - x2 and QC
Number of meeting
high cap - little chat
low cap - little chat
low cap - much chat
high cap - much chat
less meaning - step by step guideline
more meaning - open space guideline
less meaning - step by step guideline
more meaning - step by step guideline
...You have 3 staffs. 1 high cap, 2 low caps and 2 weeks to prepare. Design timeline and delegation plan for your previous talk show plan.
TEAM-LEADER-LEVEL SOFT SKILLS