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What's the Big Picture
Transcript of What's the Big Picture
Providing User Services
Library Services Points
Sources of Information:
* In-Depth Studies of Questions
* User Studies
Sources of information:
* Library Self-Studies
* Organizational Characteristics
1. Select services to assess
2. Gather data
3. Use the Data Matrix
4. Propose user services
Mode of Service
Timing of Service
Understanding Your Big Picture
Best Practices for Evaluating Service Points
Jennie Gerke and Alison Graber
University of Colorado Boulder
William M White Business Library
Norlin Research Desk
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